Care Worker (Domiciliary) — Bromley, Beckenham, and surrounding areas
Applicants must have their own legal Right to Work in the UK without the need for employer sponsorship.
You will be working in an environment which offers a high level of care and support, taking care of vulnerable adults in their own homes. You will facilitate their comfort and wellbeing and actively promote independence.
Ethos
* Ensure that the client is at the centre of the care we deliver.
* Treat everyone with empathy, dignity and respect.
* Respect the wishes, preferences, social and cultural needs of the client and family.
* Maintain and improve the client's comfort and wellbeing.
* Follow best practices in the delivery of care.
* Work as part of a team in achieving excellence of care.
* Everyone is a role model and an ambassador for the service.
* Open and honest always and encourage to speak up about concerns and act upon them.
* Everybody counts: no discrimination, no exclusion, no bullying – ever.
* Work in a way that ensures the company CQC rating is Good or Outstanding.
* Treat all information as confidential.
Experience / Qualification
* Previous experience is preferred but not essential as full training is given.
* NVQ level 2 or 3 in health & social care is an advantage.
Key Skills
* Empathy and sensitivity.
* Tact and discretion.
* Excellent communication, with good customer service and interpersonal skills.
* Attention to details combined with a hard‑working attitude.
* Ability to remain calm in stressful situations.
* Good team spirit and a willingness to help.
* Ability to take the initiative and to speak up when things go wrong.
* Good written English for short report writing.
* Open and honest always.
Key Tasks & Responsibilities
* Visit the client in their home as directed.
* Communicate to the relevant manager any concerns regarding a client, family or staff.
* Proactively identify issues, resolve and document where possible; otherwise, escalate to the relevant manager.
* Take responsibility for the service. Work independently to deliver a high level of care and ensure that the client's needs are fully met; report any changes to the relevant manager.
* Prepare and serve meals, drinks and snacks.
* Assist the client with personal care such as bathing, grooming and dressing.
* Assist with toileting, including the changing of pads if required.
* Client‑specific care, including moving, repositioning and changing a catheter bag.
* Administer oral and topical medication.
* Handle household tasks such as grocery shopping and laundry.
* Support the client in avoiding social isolation, arranging outings and social visits.
* Provide mental and emotional support.
* Make recommendations for improving the care and support of the service user.
* Follow the client's care plan and other information in the delivery of care.
* Document the care you provide.
* Report any concerns or incidents to the relevant manager.
* Lead by example, and be professional, polite and reasonable always.
* Maintain professional relationships with family, friends and other individuals within the client's circle of support.
* Collaborate with colleagues and other health and social care professionals to provide the best possible care.
* Attend all meetings as required, including supervisions, appraisals and team meetings.
* Maintain training, achieve the relevant qualification and seek opportunities for personal and professional growth.
* Understand and follow all policies and procedures relevant to the role.
* Knowledge of the staff handbook, Code of Conduct for Health & Social Care Workers, the regulatory framework that governs the company, and CQC requirements.
* All other duties and tasks as directed.
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