What you'll be doing
1. Execution of network change activities in line with process and change management best practices
2. Actively support regular governance, programme reporting and volume tracking
3. Utilise time to support others within alternative workstreams but also manage workloads and seek support where needed
4. Collaborate well with peers and wider teams. All interactions to be completed in a professional way to follow the BT values.
5. To maintain professional relationships with key customers and suppliers to provide best service possible.
6. Demonstrate good levels of Ownership, productivity and problem-solving skills and the ability to make informed decisions.
7. To champion the use of automated tools, continually improving these automated tools and reducing the amount of fall outs and manual touch time.
8. To actively own and drive CI items so that improvements for customers can be identified and delivered.
9. To own the delivery management element on all jobs planned, ensuring that engineering activities are actioned as soon as they are fully fluid.
10. Manage own development, upskilling & multiskilling proactively in line with unit strategy
Skills you'll need
11. A good knowledge/understanding of the 21CN Network
12. Working in line with processes and procedures
13. Good stakeholder management
14. The business expectations are that you should be a subject matter expert in relation to the project you are assigned to.
15. Continuous contribution towards the improvement of projects, proactive driving of complex issues and great communications with key stakeholders and colleagues
Experience you'll have
16. Experience / Knowledge of network technologies and protocols
17. Awareness of the E2E service journey
18. Effective communication skills
19. Stakeholder management
20. Proficient in adapting to multiple workstreams
21. Experience in Network Integration/engineering (preferred)
22. Quality and delivery management (preferred)
Benefits
23. BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
24. From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
25. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
26. 22 days annual leave (not including bank holidays), increasing with service
27. 24/7 private virtual GP appointments for UK colleagues
28. 2 weeks carer’s leave
29. World-class training and development opportunities
30. Option to join BT Shares Saving schemes.