Join to apply for the Customer Relations Manager role at RCH Care Homes
This range is provided by RCH Care Homes. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
RCH are looking for a Customer Relations Manager to work at Woodlands Care Centre, based in Central Cambridge
Responsible for ensuring occupancy targets and AWF targets are met by delivering a comprehensive Sales and Marketing plan which contains a blend of managing the care seeker journey to increase occupancy, generating good news stories to support the homes visibility and also managing the social media platform to engage with families and care seekers.
Main duties will be:
* Plan and deliver the sales & marketing strategy for the care home which will contain a blend of activity ranging from meeting and influencing partners in the community to delivering the social media strategy.
* Input accurate information on Care HQ (CRM system) and manage the care seeker journey, such as visits to the home and follow-ups, ensuring the sales cycles achieve the required conversion rates.
* Deliver Sales & Marketing events, preparation and co-ordination of the event in-line with the Sales and Marketing Toolkit (SOP).
* Manage the move in process in conjunction with the General Manager ensuring a smooth, seamless transition from choice to move in.
About You
* Proven experience in a senior sales and marketing role within the care sector is essential
* Strong understanding of the private care market
* Exceptional leadership, communication, and relationship-building skills
* Strategic thinker with a results-driven mindset
* Willingness to travel across the specified regions
Why Join Us?
* Work with a supportive and forward-thinking team
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries: Public Safety
Referrals increase your chances of interviewing at RCH Care Homes by 2x
#J-18808-Ljbffr