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MCQUEEN Senior Store Operations Associate (Fixed Term) - Bond Street, London
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Client:
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
692431898b6d
Job Views:
3
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Description
The Alexander McQueen Operations Associate will work closely with the Operations Manager, supporting to ensure the stores are operating efficiently and effectively while staying in line with Company policies and guidelines.
The Operations Associate will be able to take the initiative in thinking about what the business needs and successfully support to implement projects, supporting the retail function, ensuring that store locations are maintained to the highest levels and that the brand image is consistently represented by the in-store environment. Taking responsibility for the correct handling of goods in store and care of the product and compliance with KPIs, guidelines and company procedures.
Key Accountabilities
Retail Operations:
Help to set policies and procedures for store teams to follows
Creates and continually reviews Retail Operations Manual for store teams
Carries out audits to ensure store teams are following set policies and procedures
Successfully on-boards store employees, ensuring that adequate information and resource is provided
Consistently looks for opportunities to streamline and improve working efficiencies
Reviews store operations and organisation, analysing information and making sound suggestion to improve operational management of stores
Liaises with external parties to ensure required permits or documentation are in order
Ensures Fire Safety & Health & Safety procedures are in place and followed
Supports the setup of in store events to ensure successful execution
·Ensure the care and protection of the product according to company guidelines
·Ensure the day-to-day management of goods receipt, storage in line with company procedures and prepares the products to be brought to the sales floor and in special areas optimizing the timing efficiency
·Ensure that shop-to-shop and returns transfers are compliant with company guidelines and timeline
Store & Office Maintenance:
Manages cleaning companies used for store locations & office
Identifies, manages, and schedules contractors to carry out work in store, ensuring a thorough job is completed
Defines back of house ways of working and monitors to ensure that stores are acting in accordance
Regularly reviews supplier services and identifies opportunities to reduce costs or improve service
Acts on store emergencies to ensure repairs and service are executed in a timely manner
Liaises with Loss Prevention and Security on store issues where necessary
Acts as point of contact with security guard firms and ensures rotation of security guards
Acts as first point of contact for all store operational issues, escalating to Retail Manager where needed
Responsible for supporting to see through the after sales process and ensuring store team and clients are updated
Ensures that staff uniforms are ordered and distributed in a timely manner
Ensures back of house standards are maintained to enable the best client experience
Ensure that Client Advisers are regularly trained and aware of BOH organization and the importance of stock care
Prepares for and plans out the inventory checks across all stores
Supports stores with inventory checks and reconciliations
Supports stores leading into preparation for sale and the transfer out of sale
Responsible for managing in store damaged stock
Monitors and follows up on negative-on-hand and outstanding consignments
Monitors weekly cycle counts
Creates and maintains a Loss Prevention manual
Audits and evaluates in store performance on stock management
Maximizing stock fetch efficiency
Logistics & Supplies
Streamlines ordering of supplies and seeks cost saving alternatives
Manages all courier and shipping accounts and ensures team follow guidelines
Maintains inventory levels of packaging in central warehouse and across stores
Evaluates shipping suppliers and couriers to ensure most efficient and cost-effective service is in place
For new store openings, coordinate with the Store Planning team where necessary
Prepares operational structure for new stores and back office set up
Key Requirements
Previous experience of retail operations and helping a retail business operate efficiently
Ability to be flexible with regular travel and occasional weekend or evening shifts
Highly organized and have strong attention to detail
Highly motivated and able to work independently or as part of a team
Successful performance record and a demonstrated ability to deliver retail excellence
Ability to quickly establish strong credibility with team members and external resources
The ability, drive and desire to deliver outstanding results
Sound analytical and organisational skills
Fluent in English, other languages a plus
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
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