Overview
At Gallagher Bassett, we’re looking for a Customer Service Advisor to join our Frontline Services team in Ipswich. This is a full-time, onsite role where you’ll be the first point of contact for our customers, delivering exceptional service and support. If you’re passionate about helping people and thrive in a fast-paced environment, we’d love to hear from you. Excellent opportunities of career progression! How you'll make an impact In this role, you will work shifts (no night shifts) you’ll handle incoming calls and manage your workload with professionalism and accuracy. You’ll follow our Standard Operating Procedures (SOPs) and use the training and resources provided to ensure every customer interaction is seamless. You’ll record customer details accurately in our systems, communicate effectively with customers and colleagues, and embrace feedback to continuously improve. About You Strong communication skills to engage with customers and colleagues. A keen eye for detail to record information accurately. A developing ability to solve problems and find solutions. Enthusiasm and commitment to delivering excellent service. Must be eligible to work in the UK. This is a full-time role onsite at our Ipswich office. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…