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SaaS Delivery Manager - Housing, Manchester
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Client:
NEC Software Solutions
Location:
Manchester, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
8ed9821a06de
Job Views:
14
Posted:
29.04.2025
Expiry Date:
13.06.2025
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Job Description:
Company Description
Come join us and make a difference in the world! Discover more at www.necsws.com
NO AGENCIES PLEASE
Job Description
*** Please note - Hybrid or remote subject to location ***
We are currently seeking a Delivery Manager to support our Housing SaaS Platforms, including NEC Mobile, NEC Scheduler, NEC Repairs, and NEC Engage.
The role involves monitoring, planned maintenance, service meetings, and support. Ideal candidates will have experience with Housing Management Software or similar Public Sector SaaS Platforms.
Monitoring: Ensure adequate monitoring and alerting across platforms like Postgres, Networks, Patroni, and Servers.
Planned Maintenance: Maintain patching upgrades, hardware planning, content review, and database optimization.
Support: Act as the point of contact between housing and CST, coordinate resources, establish support plans, and ensure 24/7 coverage.
Service Meetings: Conduct regular meetings with stakeholders, document actions, report results, and plan infrastructure upgrades.
Main Responsibilities:
* Publish daily system health checks and analyze results.
* Address trends and arrange emergency changes as needed.
* Be aware of and mitigate impacts from CST changes.
Qualifications:
* Experience managing SaaS products for Housing/Public Services.
* Technical understanding of Housing SaaS systems and customer usage.
* Relationship management skills.
* Working knowledge of ITIL processes.
* Strong communication skills for triage and coordination.
* Commercial awareness and decision-making ability.
* Experience with Housing SaaS analytics and service improvement.
Additional Information:
We offer an excellent benefits package, including pension, private medical, holiday options, life assurance, and flexible benefits.
Candidates must demonstrate legal right to work in the UK; vetting and DBS checks may apply.
NEC Software Solutions is an equal opportunities employer committed to inclusivity. Please share any accessibility needs during recruitment.
Who We Are:
Part of NEC Corporation, our software supports emergency services, healthcare, transportation, and more, making a difference worldwide. Join us and help push the boundaries of technology to support public services.
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