This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and will be automatically rejected at the shortlisting stage. Please be aware of this when submitting your application.
A rare opportunity has arisen to join Ward 17 at The Princess Royal Hospital, Telford, as a Ward Clerk.
The successful applicant will need experience in dealing with the general public, good IT skills, and the ability to remain calm under pressure in this challenging role. A good telephone manner, confidence, and a positive, helpful attitude are essential. Duties will include answering the telephone, filing, using the Care flow system, and booking appointments.
The successful applicant will find this role exciting and rewarding. We look forward to welcoming you to our team and wish you every success.
Full training will be provided for the successful candidate.
Main duties of the job
The postholder will be required to:
1. Receive and welcome new patients onto the ward, check their details on records, and ensure notes are in order. Ensure identity bracelets are available for nursing staff. Compile sets of required blank documentation for emergency patients.
2. Receive and welcome visitors onto the ward and inform the Sister/Charge Nurse or deputy of any queries they may have.
3. Answer the telephone, responding to questions or requests as appropriate.
4. Request the services of allied healthcare professionals as requested by nursing staff (e.g., Phlebotomist, ECG Technician, Radiographers, Porters).
5. Make outpatient referrals as requested by nursing staff.
6. Request and collect (or deliver when requested) notes and x-rays from various departments.
7. Order transport for patients as requested by nursing staff, completing appropriate paperwork.
8. Ensure records are sent from the ward correctly, compiled, and completed following patient discharge.
9. Report identified maintenance defects to engineers, completing appropriate paperwork.
Working for your organisation
You will be part of a team comprising doctors, nurses, and clerical/administrative staff who provide a high standard of service to patients and relatives attending the ward.
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