As a Senior User Researcher, you will plan, design and carry out user research activities within key services and products. Through primary research with users, you will help our teams to get a deep understanding of our current and potential students and staff members’ needs and behaviours.Your research will inform the development and improvement of products, services and processes from discovery stage (exploratory, formative research) onwards. You’ll work on developing insights, but also using evidence to move from ‘what is’ to ‘what if’ and then into implementation in proposition, product and service design. Some initiatives are big and ambitious, some are small and yet meaningful, all are focused on helping services and systems work better for our students and staff.In this recruitment round, we are seeking a Senior User Researcher to work across our Student Experience service teams as we focus on creating and enhancing a seamless and reliable digital experience.This is a new role for the university, and you will develop and lead on our user research practice, setting standards and taking responsibility for embedding them with our teams. We wee applications from experienced User Researchers who want to work for an organisation that ismitted to social purpose and is growing to face new opportunities and challenges. This role is a 3-year fixed-term-contract.
Experience
1. Demonstrable experience of and a passion for, holistic, insightful, people-focused research
2. Deep understanding of the end-to-end service design process and how research contributes to this in shaping concept development, continuous iterative development and championship of user needs
3. Experience balancing exceptional understanding of people’s needs and service requirements with organisational expectations, and translating insights into actionable rmendations.
4. Demonstrable experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods (and an understanding of the strengths and limitations of different research methods) including forplex user journeys
5. Excellentmunication, collaboration, storytelling and influencing skills, in addition to strong stakeholder management skills
6. Confident operating in a multidisciplinary team, working with change in an agile product and service development environment
UAL is a world-class university, shaping the creative industries worldwide, and staff have access to a range of benefits, training and personal development to recognise and reward the contributions they make, and to encourage excellence, creativity and diversity, including:
7. 34 days annual leave plus public holidays
8. Generous, defined benefit pension scheme
9. Family-friendly policies, including 26 weeks of full maternity or paternity pay
HAYS Technology have been retained by University of the Arts London to manage the search and recruitment of this role. For all enquiries, please contact Breanna Mahan at Hays Technology.
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