Help Desk Advisor
Location: Runcorn (Office-based)
Job Type: Full-time, Permanent
Salary: £25,000 per annum
Hours: Monday to Friday, 7am6pm (8-hour shifts on a rota basis).
1 in 5 Saturdays, 8am12pm.
----------------------------------------
About the Role
An exciting opportunity has arisen for a Help Desk Advisor to join our clients head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients.
Youll be responsible for managing work orders, handling service requests, and coordinating with engineers to ensure jobs are completed accurately and efficiently. This is a key role in ensuring seamless operations and excellent customer experiences.
----------------------------------------
Key Responsibilities
1. Handle incoming customer calls and emails to log and manage work orders.
2. Diagnose and allocate faults to the appropriate engineer or contract manager.
3. Meet service level agreements (SLAs) by responding promptly to reactive jobs.
4. Maintain accurate technical records to support first-time fixes.
5. Provide regular updates to customers and document all communications.
6. Coordinate with engineers to optimize scheduling and job completion.
7. C...