General information Reference 004018 Location United Kingdom, London, London Work Place Hybrid Region UK Job Profile Lockton - Experienced Professional Title Senior Account Manager - Crisis Management Description An opportunity has arisen for an experienced technician to join our successful and growing Crisis Management team, specialising in our Crisis Management lines, including K&R, Product Recall, and A&H. Lockton is the world’s largest independent insurance brokerage, with a unique culture of entrepreneurship, true client excellence and empowered people. This role offers an excellent opportunity to accelerate your career in a dynamic environment that values innovation, collaboration, and professional development. The Account Manager provides day-to-day account servicing and technical support to placing brokers and team associates in Product Recall, and plays a key part in ensuring smooth policy administration, timely invoicing, and providing essential support to the client and broking teams. Responsibilities: Deliver technical and administrative support to brokers and account managers, including preparing slips, endorsements, and related documentation. Maintain accurate and up-to-date records within internal systems for reporting and workflow purposes. Liaise with the TSG and IBA teams to track invoicing, support premium collection, and ensure timely payments to insurers. Review policy documentation for accuracy and issue to clients as required. Support the management of specific accounts under the guidance of senior Account Managers. Collaborate closely with the broking team, wordings team, and other internal stakeholders. Issue evidence of cover and other client communications in a timely and professional manner. Monitor premium payment warranties (PPWs) and request extensions when necessary. Candidate Profile Previous experience in a technical insurance role, and ideally gained within a brokerage Strong attention to detail and ability to work both independently and collaboratively within a team. Effective communication skills. Sound technical understanding of insurance documentation, including slips, wordings, and contracts. Custom section 3 Scheduled Full Time Permanent