Social network you want to login/join with:
Field Operations Delivery Manager, Greater London
Client: Centrica
Location: Greater London, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: a4b82fc7ff69
Job Views: 4
Posted: 28.04.2025
Expiry Date: 12.06.2025
Job Description:
Join us, be part of more.
We’re more than an energy company. We’re a family of brands revolutionising how we power the planet, energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels. We’re committed to igniting positive change in our communities. Here, you can find more purpose, passion, and potential. That’s why working here is #MoreThanACareer. We do energy differently — we make it, store it, move it, sell it, and mend it.
About your team:
At British Gas, our mission is to sell it and mend it. We’ve powered the UK’s homes and businesses for over 200 years. Now, we’re making the UK greener and more energy efficient, approaching Net Zero. We use innovative tech like thermostats, heat pumps, solar panels, and EV chargers to help our customers reduce their carbon footprint.
Location: You must live within a 45-minute commute from West London.
We aim to create a sustainable and inclusive future, supporting our communities and our planet. Our culture values autonomy, giving you the freedom, tools, and responsibility to make the right decisions. We seek leaders with diverse experiences who can foster a creative, inclusive, and equitable culture. If you can lead, motivate, and empower people to excel, we want to hear from you.
The role of a Field Operations Delivery Manager involves leading, inspiring, engaging, and developing a diverse team of in-home experts to deliver high standards of customer satisfaction, quality, efficiency, and safety to meet business targets.
We want you to help us think differently. We’re not just looking for you to fit into our culture; we want your unique experience to enhance it. You should be able to drive a service excellence culture in a dynamic field environment, ensuring fair treatment and proper communication with customers.
We offer wellbeing resources, flexible working, career progression, and a competitive benefits package.
As a front-line leader, you will role model and promote a coaching culture, enabling your team to deliver excellent customer service and perform at their best. You will also lead your team through large-scale transformation projects, including deploying new field technologies. Strong leadership experience with diverse teams is essential.
How you’ll do it:
A passion for people, with the ability to lead, motivate, and engage a remote team, is crucial. You should be skilled at driving customer outcomes through outstanding communication, problem-solving, and resilience in a fast-paced environment. Experience managing stakeholders and leading change is also important.
We value diversity and aim to build a workforce that reflects our customer base. We are proud to be recognized as a disability-confident employer and one of the Top 50 Employers for Women by The Times.
Assessment Center: Applicants will be invited to an assessment center on Friday, 6th June in Windsor.
Why apply?
We’re a people-focused organization that supports our staff’s diverse needs. Our total rewards package offers flexibility to support your physical, emotional, and financial well-being. Join us if you’re passionate about sustainability, growth, and making a difference. Share your story with us throughout the recruitment process to help us understand and support your journey.
#J-18808-Ljbffr