Job Description:
JOB SUMMARY
Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. The AFOM is responsible for achieving a hotel’s revenue and room sales objectives, ensuring the appropriate Marriott Standard of service for our guests, keeping a close eye on costs, and helping the hotel achieve success. The AFOM supervises the work of Front Office associates in all areas and performs checks to ensure compliance with quality standards on a day-to-day basis. Strives to ensure guest and employee satisfaction.
Assist staff with expediting problem payments (e.g., problems processing credit cards). Follow up with guests regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (e.g., share withs, separate room/tax/incidentals, comps). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate departments (e.g., Bell person, Housekeeping) as necessary to resolve guest requests or problems. Coordinate with Housekeeping to track room readiness for check-in. Review shift logs/daily memo books and document pertinent information. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Communicate clearly and professionally; prepare and review written documents accurately; answer telephones using proper etiquette. Develop and maintain positive working relationships. Ensure adherence to quality standards. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable duties as requested.
In return for your hard work, we offer:
* Service Charge & Commissions
* Discounted accommodation in over 9,000 hotels worldwide
* £5 breakfast in European hotels
* Discounted food & drink at Marriott hotels
* Discounts for friends and family
* 28 holiday days (increasing with service)
* Paid breaks and free meals on duty
* Employee Assistance Program
* Company Pension Scheme
* Cycle to Work and EyeCare schemes
* Access to Marriott BenefitHub for discounts, rewards, and perks
* Wellness and mental health programs
* Recognition awards and gifts
* World-class training and development
* Unlimited career opportunities (international and local)
* …and more
Where you will work:
Located in the heart of London, The Park Tower Knightsbridge offers luxurious accommodations with stunning views of Hyde Park and the London skyline. Part of Marriott's Luxury Collection, it combines timeless elegance with contemporary design. Our iconic tower features 271 spacious rooms, including suites with exclusive services and breathtaking views.
Marriott International is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on disability, veteran status, or any other protected class.
The Luxury Collection Hotels & Resorts, with over 120 properties across more than 35 countries, offers authentic experiences that create lasting memories. With over a century of heritage, we continue to evolve to meet the desires of luxury travelers.
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