The Role
The Faculty of Science, Agriculture and Engineering is seeking to appoint an enthusiastic Education Team Leader to join the SAgE Faculty Professional Services team based within the School of Natural and Environmental Sciences.
We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.
Working as part of the Education Team, the postholder will contribute to the successful delivery of an excellent student and colleague experience. You will provide administrative oversight to ensure the smooth and effective running of the school’s taught programmes where you will support students, academic colleagues, and education committees. Your duties will span the full student lifecycle from recruitment, registration, assessment, and progression to graduation. You will also be responsible for coordinating key academic committees and processes. Leading a team, you will provide a high-quality student and colleague experience ensuring education and other activities are fully supportive of the School’s objectives.
We are looking for an individual with strong interpersonal skills, which will help you relate to our students, academic colleagues, and senior stakeholders. You should also be adept in organising, prioritising, and managing time effectively to ensure the smooth delivery of education administration. You should have a keen eye for detail and look to identify and implement improvements wherever possible. Working with a variety of stakeholders, you will demonstrate initiative, efficiency, attention to detail and a willingness to be flexible to support the wider team.
We are committed to building and maintaining a fair and inclusive working environment.
For more information about the School of Natural and Environmental Sciences, please click .
To apply, please complete an online application, upload a CV and a cover letter. Your cover letter should be a detailed supporting statement outlining why you are a good fit for the role. Please explain how you meet the essential criteria outlined below and evidence this with examples.
The position is open-ended and offered on a full-time basis (37 hours per week) with an immediate starting date. The role is predominantly campus-based on the City Campus in Newcastle upon Tyne. We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible and/or blended working.
We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all. You can learn more about what is available here on our .
For an informal chat about the role, please contact Karina Lee (Senior Education Manager) via email
Key Accountabilities
1. To develop, deliver and manage a coordinated service to colleagues and students to the highest possible standard of customer service
2. Recruit, lead, manage and develop staff in the team with responsibility for their professional development. This will include the allocation and prioritisation of duties to ensure the area of activity operates effectively and efficiently
3. Responsible for implementing annual teaching, admissions and assessment calendar and working closely with other colleagues in schools/faculties and the wider university to ensure alignment with the University’s strategies, policies, guidelines and approaches
4. Take a proactive approach to developing and implementing systems and processes for high quality efficient and effective service
5. To provide effective and efficient administrative support to colleagues, including acting as a team expert in an education area
6. To take responsibility for resolution of queries as the most senior local point of contact in the team across all areas of administrative support
The Person
Knowledge, Skills and Experience
7. Good numeracy and IT skills with experience of Microsoft suite of programmes, together with confidence in handling and analysing data from a diverse range of sources
8. Excellent interpersonal skills, including negotiating influencing and relationship building and developing and working as part of a team
9. Experience of leading and managing a team
10. Evidence of a proactive, creative and flexible approach to problem-solving. A ‘can-do’ approach
11. Experience of establishing, reviewing and monitoring administrative systems in office environments to improve processes to maximise efficiency
12. An excellent communicator both verbally and in writing with the ability to tailor messages to the appropriate audiences
13. Demonstrates high energy and commitment to the delivery of excellent customer service
14. High level of organisational and time management skills, able to manage a range of tasks simultaneously
15. Experience of managing and training colleagues
16. Proactively assesses and manages risks and makes changes of approach if necessary
17. Experience of administration within a further or higher education role e.g. teaching, admissions or assessment
Attributes and Behaviour
18. Acts in a collaborative, inclusive, transparent and open manner, acting with integrity and able to build high levels of trust
19. Encourages and supports a free flow of communication and information across own area, and the wider University where appropriate
20. Sets own priorities in conjunction with team and area objectives and has the ability to quickly identify what is important and act accordingly
21. Keeps an open mind to alternative ways of doing things
22. Proactively anticipates and plans for likely problem areas or obstacles by assessing and managing risks
23. Maintains flexibility in work plans to allow for changing circumstances
24. An aptitude for utilising software tools and technologies to enhance, improve and simplify day to day functioning/organisational skills
Qualifications
25. A-levels/BTEC Level 3 or equivalent
26. Significant relevant experience in an administrative setting demonstrating development through involvement in a series of progressively more demanding relevant work/roles
Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.
We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.
At Newcastle University we hold a Gold award in recognition of our good employment practices for the advancement of gender equality. We also hold a Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.
In addition, we are a member of the Euraxess initiative supporting researchers in Europe.
Requisition ID: 29165