Are you a dynamic leader with a passion for driving customer retention and team performance? Join an expanding software and advisory business that helps organisations excel in their niche within the public sector. After restructuring the Customer Success function to create specialist roles, they are now looking for a strong leader to take the Renewals team forward. As Renewals Team Lead, you’ll work closely with senior leadership to refine forecasting, enhance internal processes, and improve team performance. Lead a high-performing team within a rapidly growing SaaS company.
Do you have the following skills, experience and drive to succeed in this role Find out below.
Lead and develop a team of renewals specialists, ensuring retention KPIs are consistently met.
Monitor key renewal metrics and ensure timely interventions for at-risk contracts.
Provide regular reporting, performance insights, and actionable recommendations to leadership.
Proven experience leading a renewals, account management, or customer success team in a B2B SaaS environment.
Excellent communication and people management skills, with the ability to inspire and develop a team.
A proactive and solutions-focused approach, always looking for ways to refine processes and improve performance.
Experience with CRM and data analysis tools to track and report on key metrics.
You prefer working in large corporate environments with rigid structures - this is a fast-growing, agile business.
You are not comfortable working in a high-performance, data-driven environment.
Hybrid working: Flexibility to balance office and remote work - 1-2 days a week in the office in central Bath.
Wider package includes pension scheme, 25 days’ holiday (plus bank holidays), etc.
If you’re an energetic and strategic leader ready to elevate a key business function, we’d love to hear from you.
Diversity & Inclusion: Propel is committed to building diverse teams where everyone belongs. We partner with organisations committed to workplace diversity and evaluate talent purely on merit. We welcome candidates from all backgrounds and provide equal opportunities regardless of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, or disability status.
Remote working/work at home options are available for this role.