Job Description
Tenancy Management Assistant – Housing Association – About The Client:
Castlefield are currently representing a regional Housing Association to recruit a Tenancy Management Assistant in the West Midlands on an initial 2 month temporary basis. This will be paying £17 - £20 per hour via umbrella.
Tenancy Management Assistant – Housing Association – About The Role:
* Customer contact & frontline resolution - act as first point of contact, resolving customer enquiries, assessing and recording risk, updating customer records, and ensuring data protection when liaising with third parties.
* Income, rent & financial management maximise rental income through proactive management of Housing Benefit/Universal Credit, Direct Debits, rent reviews, refunds, adjustments, former tenant arrears, and invoice certification.
* Data accuracy & system management - maintain accurate housing and property services data, carry out authorised system changes, manage key control systems, and support compliant housing and financial processes.
* Property services & resident support - support rechargeable repairs and recovery of costs, assist with resident consultations (including service charges and events), and ensure effective coordination with property services.
* Lettings, sales & statutory reporting - support lettings and sales activity by managing waiting lists, processing transfers and mutual exchanges, marketing properties, and completing statutory and regulatory returns.
Tenancy Management Assistant – Housing Association – What You Need:
* Previous experience within Tenancy Management for a Social Housing provider
* Excellent communication skills
* UK valid driving licence and driver