Job Responsibilities
* Support Radiology staff with all aspects of patient bookings.
* Serve as the first line of contact for patients, visitors and staff to the department.
* Perform reception and clerical duties as required supporting the Radiology Department.
* Book patients and maintain a record of patients using the in-house radiology computer system and local PAS system (training will be given).
* Register new patients on Local PAS and RIS systems as required.
* Ensure radiology requests are entered into the RIS system in a timely and accurate manner, cross‑indexing with the RIS and local PAS system, identifying whether a procedure is to go on the diagnostic or planned waiting list.
* Raise requests on the local PAS system for clinic and book clinic appointments accordingly.
* Work with the Trust’s electronic request system to ensure all patients are monitored and booked off the electronic request system within the 6‑week diagnostic waiting target or within the planned request date.
* Answer telephone queries from patients, other hospitals, G.P.s, other departments within the hospital or redirect them to the relevant person or take messages as appropriate.
* Escort or direct patients from the main waiting area to sub‑waiting areas within the department/hospital as required and attend to any patient requirements while they are in the waiting areas.
* Carry out any other duties as may be requested and provide cover during absence of other reception staff within the department.
Equality and Diversity
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
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