Service Desk Analyst
Contract Duration: 3 Months
Hourly Rate: £15.62 Umbrella
Location: Bournemouth
About the Company
A large public sector client is seeking a Service Desk Analyst with excellent customer service skills to join their team due to staff illness and a busy period.
Role Overview
The Service Desk Analyst provides support related to standard applications and infrastructure, managing and fulfilling service requests. The Service Desk acts as the first point of contact for all IT-related issues and requests.
Responsibilities
1. Incident management
2. Perform daily system checks
3. Ensure compliance with all company policies and procedures, including IT Usage Policy
Skills and Qualifications
* Understanding of IT operational support frameworks
* Commitment to service excellence
* Ability to follow process documentation and instructions for incident resolution and request fulfillment
* Accurate data recording as directed by IT Management System
* Conduct qualitative checks on IT systems
* Perform general administrative tasks
* Communicate potential or current issues with team members
* Manage workload within tight deadlines
* Undertake duties delegated by the Head of IT Service Desk or line management
* Perform other reasonable duties as required for smooth business operations
Next Steps
If you're interested, click 'apply now' to send your updated CV or call us for more information. If this role isn't suitable, contact us for a confidential career discussion.
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