Salary: £60,000 - 64,200 per year Requirements: Candidates must be SC cleared, or willing and eligible to undergo the process Proven experience in user experience measurement and improvement Strong understanding of workplace technology domains: Endpoint, Productivity, Identity & Access Management (IDAM), Hardware, and Collaboration Excellent skills in designing, delivering, and analyzing user surveys and feedback mechanisms Ability to create compelling communication and engagement content Strong interpersonal and collaboration skills for working with cross-functional teams Experience in facilitating workshops, listening sessions, and focus groups Knowledge of user-centered design principles and best practices in engagement strategies Strong analytical skills with experience in tracking and reporting user experience trends Responsibilities: Lead the design, delivery, and analysis of user surveys, polls, and feedback loops across Workplace Technology domains Map and maintain user experience journeys for various services Identify pain points, unmet needs, and improvement opportunities through insights Partner with domain owners to convert insights into actionable enhancements Track experience trends and provide clear reports to leadership and product teams Develop and deliver communication campaigns for Workplace Technology services Create engaging content for internal channels and digital platforms Tailor messaging for different user groups for clarity and relevance Support activities for change and adoption of new features and tools Act as a central coordination point for user experience across domains Champion user-centered design principles within the organization Facilitate workshops and focus groups to gain deeper user insights Collaborate with Product Managers and Service Owners for a consistent user experience Provide guidance on user-friendly approaches to technical content Maintain oversight of experience-related risks and improvement opportunities Support the creation of experience KPIs and success measures Benchmark engagement and communication strategies against industry best practices Technologies: Hardware Support C++ Embedded More: We are seeking a User Experience Engagement Lead to join our team in Reading (hybrid working) for a 7-month contract. This role is pivotal in enhancing the end-to-end colleague experience across our various Workplace Technology domains. We offer competitive pay and a collaborative environment where your insights will directly impact user engagement and satisfaction. You will work closely with cross-functional teams, leveraging your expertise to drive continuous improvement and advocate for user-centered design principles. last updated 4 week of 2026