Salary: £30,000 - 35,000 per year Requirements: Previous experience working for a Managed Service Provider (MSP) Strong knowledge of IT and telecoms systems Experience in diagnosis, repairs, maintenance, and installations Full UK driving licence and access to your own vehicle Excellent problem-solving and communication skills Ability to work independently and as part of a team Experience with networking (TCP/IP, VLANs, VPNs, firewalls) (desirable) Experience with VoIP and connectivity services (desirable) Previous experience mentoring or supporting junior staff (desirable) Professional and customer-focused Organised with strong time management skills Proactive and solutions-driven Comfortable working in a fast-paced MSP environment Responsibilities: Manage and resolve IT and telecoms support tickets in line with SLAs Diagnose and fix network, connectivity, and hardware issues Install, configure, and maintain IT and telecoms infrastructure Support services including leased lines, laptops, routers, firewalls, switches, and Wi-Fi Carry out on-site visits to customer premises when required Order, provision, and configure telecoms services for new and existing customers Support connectivity services such as broadband, leased lines, VoIP, and mobile solutions Work with suppliers and carriers to ensure timely and accurate delivery Provide clear, professional communication to customers Deliver a high level of service and build trusted relationships Ensure issues are resolved efficiently and to a high standard Provide day-to-day support and guidance to two junior engineers Assist with training, development, and technical escalation Contribute to improving processes and service delivery Technologies: Hardware Support Mobile Network TCP/IP More: We are a growing Managed Service Provider based on the outskirts of Manchester, supporting over 550 customers across the region. We offer a competitive salary ranging from £30,000 to £35,000 depending on experience, with permanent roles and opportunities for career progression. Our team is supportive and focused on creating a strong culture, and we provide exposure to a diverse customer base, allowing our staff to make a real impact in a growing business. last updated 6 week of 2026