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Nights Customer Service Administrator, Market Drayton
Client: Culina Logistics
Location: Market Drayton, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
5a81453dde49
Job Views:
5
Posted:
02.06.2025
Expiry Date:
17.07.2025
Job Description:
This is a full-time, 12-month fixed-term maternity cover role based in Market Drayton, offering a salary of £28,463 per annum. The working hours are Monday to Thursday, from 19:30 to 6:00.
The Customer Service Administrator will support daily customer service operations, providing outstanding contract support and customer service in a fast-paced environment.
Key Duties:
* Answering calls for internal and external personnel.
* Problem solving for clients, customers, and internal departments.
* Meeting customer and client expectations.
* Resolving customer and client queries.
* Preparing accurate reports for KPI packs and internal reports.
* Maintaining high customer/client focus.
* Providing timely reports for clients.
* Checking and clearing PODs on the system, investigating unallocated PODs.
* Chasing outstanding PODs from hauliers and depots.
* Performing other administrative tasks as assigned by the Customer Service Manager.
Qualifications:
* Passion for delivering exceptional customer service.
* Attention to detail and accuracy.
* Good geographical knowledge.
* Proficiency in Microsoft Excel, PowerPoint, and Outlook.
* Excellent communication skills.
* Ability to work in a fast-paced environment.
Additional Information:
We are committed to diversity and employee development. Our benefits include:
* Annual leave of 224 hours, including bank holidays.
* 4% employee and 4% employer pension contributions.
* Life assurance at twice your annual salary.
* 24/7 Employee Assistance Programme for confidential support.
* Eye care vouchers and discounts.
* Recognition awards such as Employee of the Month and Year.
* Discounts at over 50 retailers through our benefit platform.
If you meet the requirements and are interested in this opportunity, please apply now and join our #WinningTeam!
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