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Customer Service Advisor Vacancy - Middleton This is a full time, Monday - Friday, office based role.
JW Lees have an exciting opportunity for a Customer Service Advisor to join the established Customer Service Team based from our Greengate Brewery in Middleton, Manchester.
What we offer our Customer Service Advisors:
* Competitive salary plus profit share
* Private medical with BUPA
* 30% discount on food and drink across our pubs and inns
* Discounted stays in our hotels and inns
* Wellbeing support with our Employee Assistant Programme
* Great opportunities to grow in your role and progress your career
Customer Service Advisor responsibilities:
* Ensuring all customers are dealt with in an efficient and professional manner via phone, email or face to face
* Build excellent relationships with customers
* Ensure that all customer records are up to date on NAV
* Keeping up-to-date with all the latest products and promotions and advising customers of the same
* Upselling and cross selling where possible to increase average sales value
* Managing call diaries ensuring all customers are called on allocated days
* Ensure phones are always covered and cover reception when required
* Managing repairs and Tech Service calls through NAV – allocating work to specific contractors and chasing updates
* Liaising with other departments to assist in resolving any queries
* Working closely with transport and warehouse to ensure on time delivery of customer orders and any ad hoc order requests
* Dealing with any customer complaints in a professional manner recognising the need to escalate where required
* Assisting the Sales Team with any ad hoc requirements or needs
* Recording worksheets and dealing with queries arising from repairs
* Achieving set KPI’s and Customer Service Levels and Standards
Customer Service Advisor skills:
* Computer literate, proficient to an intermediate standard in all Microsoft Office packages
* Excellent communication, both oral and written
* Professional and flexible
* Be able to cope within a high-pressured environment
* Be able to devise solutions to issues as they arise
* Ability to work in a team
* Always demonstrate a can-do attitude
* Being driven andpositive
* Ability to multi task
* Target driven
* Being sales oriented
* High level of organisational skills
* High level of motivation
* Ability to pay attention to detail and to work methodically and accurately
About JW Lees:
Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.
We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart ofeverything we do:
Proud - Savvy - Honest - Passionate - Personal - Together
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