Quality Audit Manager, AGI Data Services
We are seeking an experienced Quality Audit Manager to join our operations to develop, manage, and support our AGI-DS team with auditing and improving data quality.
Key job responsibilities
As Team Manager, you will be responsible for:
* Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality
* Support hiring and training of new Associates
* Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
* Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
* Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies
* Track quality and utilization metrics
* File and track tickets, following up on blocks to productivity
* Provide regular, formal & informal feedback to direct reports
* Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean
About the team
In this position, you will support associates and project coordinators with their day-to-day work initiatives, activities and deliverables. You will participate in internal and external meetings, improve processes, and build mechanisms.
BASIC QUALIFICATIONS
* Bachelor Degree or equivalent professional or military experience
* Experience working with performance metrics and developing them to measure progress against key performance indicators
* Experience managing a team or a group of people while supporting projects/programs
PREFERRED QUALIFICATIONS
* Experience with process improvement/quality control tools and methods
* Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
* Excellent communication, strong organizational skills and very detail-oriented
* Strong interest in hiring and developing people in their respective roles
* Leadership experience in coaching and performance management
* Experience in managing process and operational escalations
* Experience with aspects of speech and language technology
* Experience in project and stakeholder management
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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