Millbank Ellesmere Port, England, United Kingdom
Millbank Ellesmere Port, England, United Kingdom
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Are you an experienced Customer service Representative, on the lookout for a new opportunity to drive the enhancement of customer relationships?
Do you have previous experience in commercial sales as well as knowledge of export orders?
Would you be interested in working alongside a talented team of chemical specialists who provide innovative solutions to major UK projects?
If you’ve answered yes, this could be the role for you so read on for further details and get in touch now to avoid missing out on this fantastic opportunity!
The Opportunity
Given increased project expansion, a fantastic opportunity has become available for an experienced Customer Service Representative to drive all customer service queries are controlled safely and cost-effectively, ensuring maximum customer satisfaction is achieved.
The role
As a Customer Service Representative, you will be responsible for enhancing customer relationships whilst organising the safe, cost-effective movement of products to meet customer requirements.
You will have the following skills and experience
* Customer focused: Driven to provide outstanding customer service. The candidate should be able to effectively address customer requests and proactively follow up on deliveries, enquiries and issues. A problem solver who can think on their feet. Building excellent relationships with customers and going the extra mile.
* Import/Export: Knowledge in both import and export procedures. Diligence and attention to detail is always required – especially when raising appropriate export documentation (to a first-rate standard).
* Time Management: Must have the ability to work under pressure, prioritise workloads and meet deadlines/targets is crucial. Forward thinking and flexible. Adhering to our compliance programme, code of ethics and attention to sustainability.
* Self-Starter: Able to work with little supervision and is self-motivated
* Continuous Improvement: Has a CI mentality. Always thinking of improvements that will improve customer service, balance costs and drive excellence.
* Team Player: Works well in a team. Able to share ideas and concepts. Support others where necessary. Participates and contributes to team and departmental meetings.
* System Knowledge: Has sufficient ERP knowledge to fulfil this and any other role within the Customer Care team. Experience of SAP would be a bonus. An intermediate level of Excel, Word, PowerPoint and Outlook is also required. The ERP system must be kept up to date to reflect the real-time order status.
* Language: Must be fluent in English, ideally fluent in Spanish, French or Italian.
* Excellent communication skills – both written and verbal
* Highly Customer Focused.
* A good understanding of transport management and warehousing sales order processing would be an advantage.
* Ability to manage time well and prioritise work – meeting key targets and KPIs.
* Conscientious and courteous with a positive “can do” attitude and approach.
* Education to A level.
* Commercial sales experience and knowledge of export orders.
Get in touch now
If you're seeking a new opportunity to work in a fast paced customer environment, where you will be responsible for ensuring successful customer satisfaction and think you have the relevant skills and experience our client is seeking then apply now or contact Josh Egerton.
Millbank Holdings Ltd is an equal opportunities employer and respects diversity.
We welcome applications from all suitably qualified persons who are eligible to live and work in the UK.
Millbank is proud to be a member of the ‘Disability Confident Scheme’.
Millbank operates as an Employment Agency and Business.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Customer Service
* Industries
Accounting
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