Company Description
AMAIA CLOTHING LIMITED is a premium kidswear company based in London, offering chic and refined clothing for lively and happy children. With a flagship store in Chelsea and a website shipping worldwide, AMAIA CLOTHING LIMITED has been trusted by families since 2004. Designed in London and made in Spain in family-owned ateliers, our clothes are known for their timeless elegance, matching looks for siblings, and attention to details. Amaia has opened a new concession at Harrods on July 2025.
Role Description
As a sales associate, you will play a key role in representing the brand within Harrods, ensuring an elevated customer journey that reflects our values. You will drive sale through exceptional client service, product knowledge, and a genuine passion for luxury retail.
* Deliver a personalised and memorable client experience that reflects Amaia’s signature warmth and sophistication.
* Maintain strong product knowledge to confidently present the brand’s collections, materials, and craftsmanship.
* Consistently overachieving in sales, striving to increase on personal and store targets. -Ensure impeccable visual merchandising and stock presentation in line with the brand and Harrods Standards. -
* Manage client transactions with precision, using the Harrods POS system in line with operational guidelines.
* Contribute to replenishment, stock control, and daily operational tasks.
* Represent the brands value through professional presentation and communication.
* Assist in client outreach and support clienteling initiatives to grow brand’s loyal customer base.
* Collaborate with Harrods team to ensure day to day operations and uphold concession standards.
* Check all deliveries are correct and report any discrepancies to Concession Manager.
Qualifications
* Team player
* Proactive in fast paced environments
* Flexible to work weekends, bank holidays and peak seasons -
* Strong interpersonal and communication skills
* Previous experience in retail is a must, in a premium environment
* Ability to effectively interact with customers and provide exceptional service
* Attention to detail and a passion for delivering a positive customer experience
* Knowledge of children's clothing is beneficial
* Fluent English mandatory + second language would be a plus
* Harrods experience would be a plus