Senior Manager - Express Central Operations
Location: Asda House
Employment Type: Full time
Contract Type: Permanent
Hours per Week: 37.5
Salary: Competitive Salary plus benefits
Category: General / Other - SF
Closing Date: 14 May 2026
The Senior Manager, Retail Central Operations is responsible for leading the Asda Express central operations function to ensure retail stores operate efficiently, consistently, and in alignment with company strategy. This role serves as the key link between Asda House and stores — translating strategic objectives into operational execution, streamlining processes, and enabling store teams to deliver outstanding customer and commercial results.
Responsibilities:
* Lead and manage day-to-day activities of the Central Operations team.
* Design, implement, and continuously improve retail operating procedures, ensuring consistency, simplicity, and compliance across the store network.
* Drive operational efficiency through process simplification.
* Partner with cross-functional teams (Loss Prevention, Waste and Markdown, Compliance, People Team, etc.) to support retail initiatives and ensure flawless execution in stores.
* Act as the voice of store teams at Asda House, ensuring operational changes are store‑friendly and customer-focused.
* Manage feedback loops and continuous improvement based on store input and performance data.
* Support development and execution of the retail operating model, ensuring alignment with business growth and transformation plans.
* Input into key cross‑functional projects (e.g., Waste and Availability Initiatives, Process redesigns, Loss Prevention trials).
* Use data‑driven insights to identify opportunities for efficiency, cost savings, and improved customer experience.
* Lead, coach, and develop a high‑performing Central Operations team.
* Foster culture of collaboration, innovation, and accountability.
* Establish clear KPIs and performance metrics to track and improve operational outcomes.
Hybrid working: minimum 3 days a week in one of our home offices. Additional requirements may involve extra office days, visiting suppliers, stores or depots.
Benefits
* Discretionary company bonus.
* Company pension up 1.5 times colleagues' contribution (Max 15%).
* Company car allowance of £8000.
* 15% colleague discount in store and online.
* Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans, a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
* Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
* Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
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