CVS Group plc is an AIM listed, international integrated veterinary services provider, which delivers to clients through four business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.
The Group generates revenue of more than £500m from 500 practices across 3 countries, with more than 8,000 employees across vets, nurses, other clinical employees and within our support office. In a growing pet market, we are well positioned for both organic and acquisitive growth, and significant investment projects are in progress to enhance our infrastructure and central support for the Group.
The leadership team of CVS carry the attributes of the animal caring focus throughout the Group. Employees are supported to learn and grow, internal promotions are encouraged and the dynamic environment provides opportunities to really make a difference.
Summary of role:
* To provide general support to the Purchasing and Procurement teams and CVS practices
* Support in the management of products distributed from Diss (MiPet and Branded)
* Assist in maintenance of regulatory compliance of veterinary medicinal products supplied from Diss.
* Undertake and maintain effective administration processes, protocols and procedures in line with CVS requirements
* To carry out all other reasonable duties as required by purchasing department in a professional manner
This is a 37.5 hours a week position (Monday – Friday 09:00 – 17:30)
Key responsibilities and tasks:
* Answering and responding to phone calls and fulfilling request/queries
* Assisting with the MiPet product enquiries
* Maintaining product forecasts
* Raising and Managing Purchase Orders
* Responding to Products and Procurement emails in a timely manner
* Process book orders for practices
* Processing of approved unique product orders for practices
* Advising on Dedicated & Preferred products
* Management and Administration of the Q-Pulse Quality Management System (QMS)
* Management of obligatory compliance
* Management of some purchasing data reports
* Purchasing credit card submission
* Formatting and filing quality assurance documents
* Doing basic data entry and analysis work
* Process manual orders both externally and internally
Experience and key skills required:
Experience
* Confident and competent administrator with attention to detail and deadlines
* Experience with Customer service in previous roles an advantage
* Familiarity with medical terminology beneficial
Skills
* Computer skills including Microsoft, Excel and PowerPoint and a range of computer systems
* Strong numeracy skills – Experience of managing stock forecasts an advantage
* Good organisational skills with an ability to multi-task
* Strong customer service orientation
* Excellent communication to internal and external customers, at ease at presenting in front of people
* Be able to work as part of a team and on own initiative
* Have a hands-on approach and be flexible
Alongside a salary of up to £27,000 DOE, we are offering benefits including;6.6 weeks holiday, buy/sell holiday scheme, pension matched up to 6%, 1 day extra holiday per year up to 5 years, enhanced maternity/paternity/adoption leave, generous staff discount on pet care and products.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
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