Job Description
As a Key Holder, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organizational and communication skills, you will energise and drive the team to create a shopping journey for our customers that are authentic, personalized, and engaging.
Key Responsibilities:
* Delivering an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment
* Taking responsibility for store opening and closing procedures, while providing support to the wider management team as needed
* Interpreting sales data and collaborating with store leadership to optimize the commercial performance of the store
* Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards
* Overseeing day-to-day store operations such as delivery, replenishment and shop floor cover to ensure efficiency, compliance, and excellence
* Acting as a brand ambassador, embodying the company's values and ensuring every customer interaction is memorable and meaningful
Qualifications
* Previous experience in retail / hospitality, with a good understanding of store operations, including opening and closing procedures and stock delivery processing.
* Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
* Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers
* Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
* Action-oriented: Proactive and driven to take initiative and get things done.
* Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
* Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
* Comfortable working varied hours, including evenings, weekends, and holidays.
* English language skills
Additional Information
This is a part-time position with a contract of 20 hours a week please apply by sending in your CV in English as soon as possible.
Benefits:
We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.
Inclusion & Diversity
At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
Company Description
Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look.