Job Description
Position: Permit Support Officer at Nottingham City Council
Contract Type: Permanent
Working Hours: 37 hours per week
Worker Type: Onsite Worker
Salary: Starting £25,583 (Level one) rising to £26,403 per annum (pro rata for part-time)
Location: Byron House, Maid Marion Way, Nottingham NG1 6HS
About the Role
The City Council provides a variety of services to citizens. All of these services require administrative and customer‑facing support. An exciting opportunity has arisen for a Permit Support Officer to deal with all aspects of issuing on‑street parking permits and blue badges to citizens and to provide other administrative support across the Parking Regulation & Compliance team.
The role will involve working with our busy customer‑facing team, providing administrative support and excellent customer service skills to citizens who make contact with the service. The successful applicant will need to work on their own initiative with minimum supervision to meet tight deadlines, therefore the ability to prioritise their own workload is essential.
About You
The ideal candidate will have:
* You should be able to use communication skills to deal effectively with citizens, businesses, councillors and internal colleagues who make contact with the team.
* You should be able to work as part of a team, developing an understanding of networks and working relationships within the team.
* Knowledge of computer systems – specifically spreadsheets, databases and word processing (Microsoft Office) and able to use general office equipment.
* Strong self‑motivation together with a flexible and committed approach to work.
Benefits
Competitive pay, great leave entitlement and a generous pension scheme. There is also a supportive, inclusive and progressive work culture that encourages innovation. Flexible and hybrid working arrangements are available where appropriate.
* 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually.
* Access to a generous, defined benefit pension scheme offering 17.9%.
* Smart Working – to support your work‑life balance.
* Health and wellbeing benefits including access to our Employee Assistance Programme.
* Discounted membership at selected local sports and fitness centres, cinema, shopping and much more.
How to Apply
Please apply before the closing date of 7th November 2025. Interviews will be held TBC. If you have any technical issues when completing your application, please contact our Employee Service Centre at https://emss.org.uk/support.
Contact
For informal enquiries, please contact Tanya Wesson, Service Manager, by telephone on 01158761499 or by email at tanya.wesson@nottinghamcity.gov.uk.
Equal Opportunities
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled – these groups are underrepresented in our workforce and we’d like to reflect our local population more through our recruitment processes.
We are supportive of flexible working arrangements wherever possible and encourage you to discuss this with us during the selection process if this is something you are interested in.
By applying to this job, you agree to our Terms & Conditions.
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