Overview
We are recruiting a permanent Service Performance Analyst to join the Digital and Services Team in the Strategy, Transformation and Assurance Directorate. This is a new post that provides an exciting opportunity for someone who is motivated and passionate about improving public services. The role will work closely with the Service Performance Lead, who has overall responsibility for setting direction and influencing senior leaders.
As a Service Performance Analyst, you will support the Lead by providing high-quality analysis, insight, tools and guidance to help services measure and improve performance. You will be central to building the evidence base and consistent standards that underpin our approach to service performance.
Responsibilities
* Contribute to the development and maintenance of frameworks, metrics and standards for service performance (including the Service Model).
* Support the Lead in providing guidance, tools and templates to help services measure performance consistently and effectively.
* Produce dashboards and narrative insight to help leaders understand service outcomes and areas for improvement.
* Assist services to complete maturity assessments and track transformation progress.
Team context
You will join a small team in the Strategy, Transformation and Assurance Directorate, building a consistent, evidence-based approach to understanding and improving services. The team is developing the Environment Agency’s Service Model, describing services, outcomes and capabilities. This role will provide data, insight and guidance to measure performance, track maturity and inform improvement. The team sets metrics, supports assessments, produces dashboards, aligns service roadmaps, shares tools and frameworks, and advises on transformation and investment.
Experience and skills
Essentials:
* Strong analytical skills with proven experience as a Performance Analyst, Data Analyst, or Business Analyst.
* Proven experience of building and maintaining dashboards or reporting tools (e.g. Power BI, Tableau, or advanced Excel).
* Ability to work collaboratively across organisational boundaries and build constructive relationships.
* Clear communication skills, able to explain complex analysis simply and persuasively to non-technical audiences.
* Self-motivation and adaptability, comfortable working independently as well as part of a team.
* Experience of producing guidance, toolkits or frameworks to support colleagues.
Desirable:
* Experience of service performance measurement or service improvement in a large or complex organisation.
Contact and additional information
To discuss this role further please contact Adele Millard, Service Model Lead: adele.millard@environment-agency.gov.uk
Notes:
* We are committed to a diverse and inclusive workforce and welcome flexible working patterns, including job sharing. Please specify any preferred working arrangements in your application.
* We have a Guaranteed Interview Policy to support applicants with disabilities meeting minimum criteria.
* The Environment Agency is a Non-Departmental Public Body sponsored by Defra. For information about status or continuity of service, consult your HR Team.
AI disclosure: Artificial intelligence can be a useful tool to support your application, but all examples and statements must be truthful and taken from your own experience. Plagiarism or presenting AI-generated content as your own may lead to withdrawal of the application.
Job details:
* Seniority level: Associate
* Employment type: Full-time
* Job function: Research, Analyst, and Information Technology
Note: This role is located in Kendal, England, United Kingdom with other related postings in nearby areas.
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