Full-time hours
Weekends availability is required
Tasks
Role Overview:
We are looking for a proactive and versatile General Assistant to join our team at our beautiful wedding venue. This varied role is vital in ensuring a seamless and memorable experience for all our guests. You will be involved in numerous tasks, from cleaning and preparing event spaces and on-site accommodation to supporting event setup and providing warm, professional customer service throughout the guest journey. This hands-on role requires flexibility, attention to detail, and a can-do attitude, with opportunities to advance into more specialised maintenance and operational roles.
List of Responsibilities:
* Carry out thorough pre-event, during-event, and post-event cleaning to ensure the venue is always presented at its best.
* Support with setting up and breaking down event spaces, including moving furniture and checking equipment.
* Maintain the cleanliness and presentation of guest accommodation, ensuring all rooms and shared spaces are spotless and welcoming.
* Deliver exceptional customer service by assisting guests with queries, offering a warm and professional presence, and ensuring their comfort throughout their stay or event.
* Assist guest relations staff with client viewings and discussions regarding their wedding day and event plans, ensuring their visions are understood and implemented.
* Assist with light maintenance tasks such as painting, building furniture, mending broken furniture, and performing routine repairs. Individuals with qualifications or experience in maintenance can take on more complex tasks.
* Liaise closely with the wider team to ensure seamless operations and quickly respond to any issues that arise during events or guest stays.
* Assist in finalising corporate events, ensuring all details align with client expectations and are executed smoothly.
* Work with the General Manager and Operations Manager to ensure targets are met regarding accommodation cleanliness and all other responsibilities.
* Uphold health and safety standards and assist with routine maintenance and compliance checks as required, with opportunities for further training and skill development in maintenance tasks.
* Basic understanding and experience with Word and Excel would be beneficial. Ideally, we would like a GA who can assist closely with filing paperwork and creating spreadsheets
Requirements
Required Skills and Qualifications:
* Efficiency
* Honesty/integrity
* Attention to detail
* Proactivity
* Enthusiasm
* High standards
* Flexibility
Recruitment Checks
* ID Card
* Proof of Address
* Work Permit (for non-UK citizens)