We are recruiting a Head of Market & Network Development to own and grow defined demand channels and referral networks across primary care/private GP, corporate & employer pathways, medical concierge/VIP access, international and embassy networks. You will be accountable for generating high-quality demand and improving downstream conversion into outpatient, diagnostics and procedural activity, aligned to the hospital’s commercial strategy.
The Hospital of St John & St Elizabeth (HJE) is an independent hospital in central London with a strong reputation for clinical quality and patient experience. We are investing in service-line growth, operational excellence, and a market-leading front-door experience for patients, consultants, insurers and partners.
What are the responsibilities for the Head of Market & Network Development Position?
Market & channel development
1. Develop and execute growth strategies for each owned channel in line with the commercial plan.
2. Shape propositions, access models and pathways to improve speed-to-care and conversion.
3. Identify new opportunities across cancer, primary care, corporate, concierge and international markets.
Network & relationship leadership
4. Act as senior relationship owner across corporate, embassy, international and primary care networks.
5. Build structured engagement plans for priority networks and accounts, aligning referral flows with clinical capacity.
Medical concierge performance
6. Own the medical concierge function as a growth and conversion channel, overseeing complex, VIP, corporate and international cases.
7. Resolve friction and leakage within concierge-led pathways and ensure clear escalation routes for complex cases.
Conversion & commercial performance
8. Own activity, conversion and revenue targets across channels, defining and monitoring KPIs and using insight to prioritise initiatives.
9. Partner closely with Business Development and Marketing to translate channel strategy into clear briefs, priorities and measurable delivery.
What you will bring
Essential
10. Senior experience designing, developing and scaling medical concierge or complex patient access services.
11. Track record developing growth channels and referral-led models with measurable commercial outcomes.
12. Strong external relationship and partnership management capability with senior credibility across NHS and private healthcare.
13. Commercial acumen with a data-driven approach to performance, prioritisation and delivery.
Desirable
14. Experience across corporate, international or embassy-led healthcare pathways.
15. Understanding of private healthcare funding and payor environments.
Why apply for this role?
At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits;
When you become part of the HJE Family, these are some of the benefits you will receive:
16. Private healthcare scheme worth up to £20,000 per year
17. 27 days annual leave
18. Blue Light Card discounts
19. Interest-free season ticket loans
20. Cycle to work scheme
21. Free eye check-up vouchers with contribution towards lenses
22. Free newspaper and media subscriptions
23. Local Business discounts
24. Discount in our Hospice Charity shop
25. Refer a Friend scheme
26. Free Cinema Society Membership offering discounted tickets
27. Personal development and training courses
28. Annual events and recognition awards
29. Career progression and increments
If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.