MAIN PURPOSE OF ROLE
As part of the People Team, reporting directly to the Chief People Officer, and working closely with the Head of People, North, the Payroll, Benefits and People Administration Manager is responsible for the timely, accurate, and compliant end-to-end processing of people administration across the PayPoint Group (approximately 950 employees), including 2 employee payrolls and associated benefits administration covering around 500 employees and a pensioner payroll.
As a subject matter expert, the Payroll, Benefits & People Administration Manager will lead a team of 4 administrators to deliver an efficient, accurate, and timely service, providing expert advice and guidance to the wider People Team and colleagues across the business.
This role is hybrid, requiring a minimum of 3 days a week in the Liverpool City Centre office, with the option to work 1 day per week from the Haydock office.
MAIN RESPONSIBILITIES
* Lead the People Payroll & Administration Team to ensure the delivery of an efficient, accurate, and customer-focused people administration service covering the entire employee lifecycle.
* Ensure timely and accurate end-to-end processing of all payroll inputs, including overtime, on-call, salary changes, salary deductions, sales commissions, tax code changes, pension deductions, childcare vouchers, bonus payments, SMP, SSP, and student loans.
* Oversee the processing of the pensioner payroll.
* Complete payroll reconciliations, justify differences, and liaise with finance as required.
* Produce all payslips, P45s, P60s, and P11Ds.
* Administer benefits such as pension plans, medical plans, cycle-to-work schemes, holiday buy schemes, and reward and recognition programs.
* Manage employee equity plans, including the Share Incentive Plan, Deferred Annual Bonus Scheme, and the Long-Term Incentive Plan.
* Liaise with HMRC on matters related to National Insurance, tax, and end-of-year returns (P11D, P35, P14/P60, PSA, Class 1A NICs, Taxed Award Scheme, Dispensations).
* Ensure compliance with HMRC and statutory requirements, including Pensions Auto Enrolment and Real Time Information.
* Submit end-of-year returns to HMRC accurately and on time to avoid penalties.
* Prepare and submit annual PAYE Settlement Agreements.
* Maintain data integrity within the HR system, Sage People.
* Coordinate with the payroll software provider for upgrades and testing.
* Provide management reports on gross to net calculations, reconciliations, and headcount.
* Handle payroll-related queries effectively.
* Support internal and external audits.
* Produce various reports on HR metrics, gender pay gap, CEO ratio, annual disclosures, etc.
* Support the Reward Business Partner and other team members as needed.
QUALIFICATIONS AND EXPERIENCE REQUIREMENTS
Essential:
* Payroll qualification or 4-5 years of payroll management experience, including reconciliations and year-end documentation.
* Strong knowledge of payroll and HR systems, especially Sage 50 Payroll.
* Excellent MS Excel and Word skills.
* Deep understanding of HMRC and payroll statutory requirements.
* Experience in benefits administration and company share schemes.
* Leadership experience managing a small team.
Desirable:
* Membership of the CIPP.
* Knowledge of process improvement methodologies like Lean.
PERSON SPECIFICATION
* Attention to detail and high accuracy.
* Numerate with strong analytical skills.
* Ability to work under pressure, meet deadlines, and stay organized.
* Proactive, with a hands-on approach.
* Excellent time management and multi-tasking abilities.
* Discreet, maintaining confidentiality.
* Strong relationship-building skills.
* Continuous improvement mindset.
* Approachable and friendly demeanor.
* High personal commitment.
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