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Do you thrive on delivering outstanding customer service?
The important stuff:
* Free health club membership (T&Cs apply)
* Discounts across The QHotels Collection
* Family & Friends discounts in hotels across The QHotels Collection
* Support with training & professional qualifications, including course fees!
* Various learning & development opportunities
* Access to an Employee Assistance Program – Hospitality Action
* Refer a friend scheme
* FREE parking
* AND……much, much more!
What will I do?
You will be the first impression a guest will have upon arriving at the hotel. You’ll greet guests, assign rooms, take payments, and perform general administrative duties. Ensure all guest inquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
Passion for customer service
Have worked in a customer-facing role
Conflict resolution experience
Ability to work under pressure and multi-task
Strong time management and organisational skills
Curious to find out more?
The Park Royal Hotel & Spa is located just outside Warrington. Our hotel is a 4-star, 146-bedroom property with a restaurant, lounge bar, terrace, and offers afternoon tea as well as private dining and meetings and event spaces. Leisure facilities include a gym, cardio & weights room, pool, sauna, steam room, 3 tennis courts, and a relaxing Elemis spa.
The QHotels Collection is proud to be a Disability Confident employer and is committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally. If you require any reasonable adjustments during the recruitment process, please let us know so we can accommodate your needs.
The QHotels Collection also supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.
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