Resident Liaison Officer
JW-CLO-Manc_1780051677 Posted: 29/05/2026 Resident Liaison Officer (RLO)Temp to PermManchester (North Manchester & surrounding areas)£29,000 - £32,000 | Monday-Friday | 8:00am-4:30pmStart: Immediate/Notice periodAre you an experienced Resident Liaison Officer who enjoys being the friendly, professional link between residents, site teams and clients? We're recruiting for a well-established property maintenance contractor working across North Manchester. This is a temp-to-perm opportunity for the right person, offering stability and the chance to join a supportive team on long-term works.The RoleYou'll be the key point of contact for residents, ensuring communication is clear, consistent and customer-focused throughout the works programme.Key Responsibilities* Liaise with residents, Scheme Managers and the client to keep everyone informed* Support the delivery of social value / community engagement events* Collate customer satisfaction surveys and feedback* Monitor, log and help resolve resident complaints in a professional manner* Work closely with the Site/Project Manager to maintain a strong communication bridge* Support conflict resolution and de-escalate concerns on site where neededWhat We're Looking For* Experience as an RLO/CLO (or similar customer-facing role in construction/property services or construction)* Strong customer service and communication skills* Confident handling sensitive conversations and complaints* Organised, proactive and able to manage multiple stakeholdersInterested?Send your CV over or call Jess on 01618869670 for a quick chat.Key words: Resident Liaison Officer, RLO, Tenant Liaison Officer, TLO, Customer Liaison Officer, CLO, Customer Care, Property Services, Repairs & Maintenance, Construction, Manchester, North West