We're recruiting for an enthusiastic and organised Hire Desk Controller. This is an exciting opportunity to join a thriving, well respected brand, playing a pivotal role in ensuring smooth operations and delivering outstanding customer service.
Overview of role:
As a Hire Desk Controller, you'll be the first point of contact for customers, supporting them with hire enquiries, quotations, and technical information. Your mission is to deliver a seamless customer journey, ensuring every hire request is handled efficiently and professionally, from initial enquiry through to delivery or collection.
You'll also play a key role in collaborating with internal teams and external partners to ensure operational excellence while maintaining strong customer relationships.
Main responsibilities for the Hire Desk Controller
Acting as a brand custodian, representing the company with passion and pride
Handling enquiries via phone, email, providing pricing, specifications, technical details
Converting hire enquiries into successful hires by delivering best-in-class service
Coordinating transport needs, scheduling deliveries, collections, demonstrations
Working with the client to drive revenue and ensure smooth operations
Resolving delivery issues or collections promptly, escalating when necessary
Maintaining accurate records, raising contracts for hires and off-hires
Taking ownership of the customer journey, ensuring high standards of service are metSkills, experience and Attributes required
Strong organisational and problem solving skills with a keen eye for detail
Excellent communication and collaboration abilities
A proactive, passionate and half glass full approach
Customer-focused approach with a passion for building relationships
Confidence in handling multiple tasks and working under pressure to meet deadlines
IT literate, with the ability to quickly learn new systems
Experience in hire, sales, or customer service is advantageous but not essential What's in it for You?
Join a company that values its people and offers fantastic benefits, including:
A salary £36,750 salary with profit share and annual bonus
8:30 - 5pm Monday to Friday
Site based 5 days per week
26 days of holiday plus bank holidays
Pension, life assurance, and staff discounts
Career development opportunities