Job Description
Job Description and Role Expectation
Job Title: Data Analyst
Hours: 37.5 hours per week
Location: Northwood or any other Harrow Health Office
Salary: £30,000 – £35,000 per annum (depending on experience)
Contract: Full-time, permanent
Reporting to: Head of Finance
About Harrow Health CIC:
Harrow Health CIC is a leading provider of innovative, community-focused healthcare services. We are committed to delivering accessible, high-quality care with a focus on neurodevelopmental conditions such as ADHD and Autism. Our work supports NHS pathways, with particular attention to improving access through Right to Choose.
Role Summary:
We are seeking a Junior/Intermediate Data Analyst to support our growing healthcare neurodevelopmental services. This role is ideal for someone with hands-on experience in managing, interpreting, and presenting data related to ADHD and Autism referrals, assessments, treatment outcomes, and waiting list management. The analyst will play a key part in supporting both clinical operations and financial reporting by ensuring all billable activity is captured accurately and efficiently. There may also be reporting requirements for other aspects of Harrow Health’s activities going forward.
Key Responsibilities:
•\tCompile, clean, and analyse service data (referrals, assessments, treatments, waiting times) across our ADHD and Autism pathways
•\tIdentify trends, risks, and opportunities to improve operational performance and patient flow
•\tProduce clear, visually engaging reports for internal teams, senior management, and commissioners
•\tSupport service leads with demand and capacity modelling, forecasting, and monthly activity reporting, producing reports by contract, region/ICB and KPI requirement
•\tWork with the finance team to ensure all activity that can be billed is captured, coded correctly, and submitted in a timely manner
•\tAssist with ICB reporting and contractual data returns, ensuring completeness and accuracy
•\tContribute to the development of dashboards or tools that support decision-making and service monitoring
•\tCollaborate with clinical and administrative teams to resolve data gaps and discrepancies
•\tCreating business reporting cycle according to requirements
•\tEstablishing reporting support requirements to Quarterly Quality Reports
•\tRunning SUS submission data and ensuring accuracy and data integrity
•\tRunning MHMDS submissions data and ensuring accuracy and data integrity
•\tInternal performance tracking and reporting OPFA, OPFU and OPROC
•\tTracking of medication issue, drug trends, preparing issuing reports for each contract/region/ICB
-\tADHD Referrals
-\tADHD Assessments
-\tAssessment diagnosis conversion rates
-\tTitration conversion rates, monitoring number of interactions by clinician and ascertaining trends and business/ICB average/mean rates
-\tContinuous prescribing data, reporting on numbers by ICB/Business
-\tAnnual review forecasting by ICB/Business
-\tAnnual Review delivery monitoring and reporting activity vs anticipated delivery by ICB
-\tReporting of activity in accordance with any agreed IAP/contractual cap
-\tForecasting activity by service by using monthly % referral trends
•\tMonitoring elective care services as above
•\tEstablish a telephony reporting regime to support continuous improvement, forecast required staffing levels
•\tEstablish a real time telephony KPI measurement (I.e. real time reporting)
•\tDaily weekly and monthly telephony reporting according to agreed KPIs
•\tKPI reporting by individual output, according to agreed KPIs
•\tAssisting with the production and submission the organisation’s Data Protection Toolkit, Digital Maturity Assessment and the Community Services Data Set (CSDS)
What We Offer:
•\tSupportive, flexible working environment
•\tOpportunities to develop and grow with the role
•\tDirect involvement in shaping services that make a real difference
•\tA mission-driven organisation focused on improving access and outcomes in neurodiversity
To Apply:
We value skills and experience, along with the ability to interpret and put context to data for ongoing processes. If you’ve worked in a similar role or believe your experience aligns with the responsibilities above, we’d love to hear from you. Please send a CV or brief summary of your relevant experience to Harhl.recruitment@nhs.net
Additional Information:
Appraisal
Harrow Health operates a system of individual performance review/appraisal for the purpose of agreeing performance objectives and discussing development needs in line with requirements of service need in the operational plan.
Clinical Governance
To have responsibility for a commitment to maintaining a high-quality service to patients by continual development of Service in the light of research evidence and by audit, based against clinically relevant standards.
Code of Conduct for Professional Group
All members of staff are required to work in accordance with their professional group’s code of conduct
This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.
Conflict of Interests
You may not without the consent of Harrow Health engage in any outside employment. You must declare to your manager all private interests, which could potentially result in personal gain as a consequence of your employment position in Harrow Health. Interests that might appear to be in conflict should also be declared.
DBS
It is a requirement of this position that a Criminal Records Bureau disclosure at the enhanced level is undertaken.
Confidentiality
The post holder is required not to disclose such information, particularly that relating to patients and staff. All employees are subject to the Data Protection Act 1998 and must not only maintain strict confidentiality in respect of patient and staff records, but the accuracy and integrity of the information contained within. The post holder must not at any time use personal data held by Harrow Health for any unauthorised purpose or disclosure such as data to a third party. You must not make any disclosure to any unauthorised person or use any confidential information relating to the business affairs of Harrow Health, unless expressly authorised to do so by Harrow Health. Further guidance on confidentiality is contained within Harrow Health Information Security Management System (ISMS).
Person Specification:
This job description is subject to regular review and appropriate modification.
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Essential and Desirable Criteria
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Essential Skills & Experience:
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Desirable Criteria
Qualifications
\tMinimum GCSE Grades A-C or equivalent in Maths and English
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Experience
\tPrevious experience working with ADHD and/or Autism service data (e.g. referral tracking, titration logs, shared care status, etc.)
Good working knowledge of Excel, Google Sheets, or similar data tools
Ability to present findings clearly and concisely, including charts and narrative summaries
Understanding of NHS pathways and patient choice processes
Comfortable handling sensitive data with discretion and in line with governance\tExperience working for online psychiatry services, or similar providers
Familiarity with EMIS, e-RS, or other NHS systems
Experience working alongside finance or billing teams in a healthcare setting
Experience creating PowerPoint slides or written summaries for stakeholders