Keywords (e.g. Sales engineer Gothenburg)
Customer Quality Assurance - Nights (Birmingham/Scunthorpe)
Job title
Customer Quality Assurance - Nights (Birmingham/Scunthorpe)
Description and tasks
Review and coordinate customer concerns and complaints in accordance with customer requirements. Manage containment and stock related to customer concerns Bulten/customer stock levels. Manage customer specific requirements and cascade it down to the business. Support the Sales organization in Customer Quality matters.
* Quality Control of non-conforming product & service – Raising and tracking of concerns on factories (Bulten and Trading) and sub-suppliers in relation to customer claims. Ability to travel to Bulten Plants and/or Customer and Supplier Locations in Europe as required.
* Corrective & Preventive actions – Raising and issuing of 8D/5Y reports or similar dependent on customer requirements
o Manage 8D for the non-conforming product raised by customer/s
o Knowledge of quality related tools (i.e 5 Why, fishbone diagram, is/is not)
o Product traceability via internal system (M3)
o Manage containment and inspection for customer related claims
o Manage warranty complaints
o Customer/s portal management for claims and Bulten performance
o Management of internal 8D (Canea system), and to ensure all the criteria within 8D are met
o Understanding and reading of customer drawing (GD&T)
o Understanding of measurement equipment
o Weekly and monthly quality reports, in line with KPI’s
* Tracking 8D progress and ensuring that KPI’s are met
* Managing recharges and updates of the tracker
* Number of complaints per customer (CPM)
* Actual quantities of the rejected parts by customer post containment/validation of product
* Record cost of poor quality (COPQ)
* Manage Customer Specific Requirements in GUKSA
* Support the Sales organization in Customer Quality matters
* To assist as required with any other reasonable request in line with business needs or customer/client requirements
* Involvement in Continuous Improvement and relevant project
* Ability to directly interface with the customer
* Chair meetings and report on any quality related issues
* Understanding of quality processes/procedures
* Daily collaboration with Warehouse/supplier quality and MP&L regarding quality issues
KPI’s of the role
* PPM & CPM
* Cost of poor quality
* Re-charge costs
* Line stops
Candidate Profile
Experience and knowledge required for the role
* Problem solving experience
* 5Y/8D experience
* Driving Licence
* Engineering or similar background
* Knowledge of Microsoft office and ability to populate presentations/complaints statistics
* Knowledge of and adherence to Work Instructions relevant to role
* Knowledge of and adherence to ISO 14001, ISO 45001 and IATF 16949
* Adherence to Bulten core values
* Support Internal Quality Audits - Review process/procedures in line with TS (IATF)/ISO standards applicable to the customer
* Understanding of Bulten Quality Management System
* Understanding of PPAP documentation
* Understanding and adherence to Bulten Environmental Policy
Our Offer
Full time permanent position
Monday - Thursday (21:00 - 07:00) 4 nights
Position based in Birmingham or Scunthorpe office
Salary circa £48,000 per annum
3 month probationary period
26.5 days holidays including bank holidays
8% Pension scheme contributions from day one
Life Insurance Scheme x 4 salary
Westfield Health Cash Mosaic Plan
General information
Company description
Curious about what it's like to work at Bulten? We are proud to be one of the few leading companies in the global fastener market that takes full responsibility for innovative and sustainable fastener solutions. We have a strong global presence, with manufacturing on three continents. Our employees are our greatest asset, and their collective knowledge is crucial to Bulten's long-term success.
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