Senior Client Services Manager – Estates & Facilities
Location: Birmingham City Centre
Sector: Real Estate / Facilities Management
Are you passionate about delivering exceptional customer experiences in a dynamic, high-profile estate environment? We’re looking for a Senior Client Services Manager to lead front-of-house operations, build strong occupier relationships, and ensure seamless coordination across facilities and estate services.
What You’ll Do
* Be the front-line face of the estate, acting as the key contact for occupiers and visitors.
* Lead front-of-house, reception, and concierge teams, ensuring a professional and welcoming experience.
* Build and maintain strong tenant relationships, resolving service issues and driving engagement.
* Coordinate with FM, security, cleaning, and maintenance teams to deliver a smooth operational experience.
* Champion service excellence, monitor performance, and drive continuous improvement initiatives.
* Manage budgets, reporting, and service delivery metrics to ensure value and efficiency.
What We’re Looking For
* Proven experience in client liaison and tenant engagement within commercial property or estates.
* Strong background in customer service leadership, managing front-of-house or customer-facing teams.
* Skilled in FM coordination, with the ability to juggle multiple priorities and stakeholders.
* Excellent communication, organisation, and leadership skills, with the gravitas to influence at all levels.
* Results-driven, KPI-focused, and motivated to deliver service excellence every day.
Why Join?
This is a chance to play a pivotal role in shaping the customer experience of one of Birmingham’s landmark destinations. You’ll be part of a forward-thinking team that values professionalism, ownership, entrepreneurial spirit, and continuous improvement.
Apply now if you’re ready to lead, inspire, and deliver best-in-class service in a fast-paced estate environment.