Role : Transport Office Administrator
We are seeking a highly organised Full time Transport Office Administrator to join our busy head office team, based in Marston Magna. In this role, you will provide essential administrative support to ensure the smooth day-to-day administration to the business including answering the telephone, responding to email, customer care, inputting of tickets and general administration. The ideal candidate will be proactive, detail-oriented, and possess excellent communication skills.
The successful candidate will be part of the Transport team providing comprehensive administrative support between all departments of Perrys Recycling and ensuring our customers receive the best possible service.
The position requires a proactive individual who can manage multiple tasks efficiently while maintaining a high level of professionalism.
Key Responsibilities will include:
* Respond to new and existing customer enquiries via phone, email and onsite, follow up with necessary paperwork.
* Provide outstanding customer service, addressing and resolving issues promptly.
* Maintain client records and update databases accurately.
* Working with Transport Manager to adjust drivers schedules as needed
* Liaising with customers to organise collection schedules
* Communicate with drivers to provide instructions and ensure they have necessary information for collections and deliveries.
* Learning all aspects of the weighbridge, weighing in and out loads, all the necessary paperwork including export documentation
* Weekly spreadsheets reports and documentation for Perrys Sales, Commercial & Accounts departments.
* Liaising with all depots for collection of outgoing and incoming loads, organising booking time slots and updating relevant people of any changes.
* Checking waste carrier licences
* Support other members of the Transport and Management Teams with various ad-hoc tasks as needed.
The Person:
For this role we are seeking an experienced administrator who has excellent people skills and is very organised.
As well as the following skills and experience:
* Strong communication skills, both written and verbal.
* Organised
* Proficiency in Microsoft Office Suite ( Word, Excel and Outlook)
* Ability to multitask and adapt to changing priorities
* Attention to detail.
* Works well independently and as part of a team.
* A friendly and professional attitude with a focus on customer service.
* Experience of working in a busy office environment, preferably with knowledge of Transport processes.
The Location: Marston Magna, BA22 8DL
The Hours: Monday – Friday 8:30 am till 5.00pm one hour for Lunch. ( 40 hours per week)
The Salary: C £24,000
Benefits: 29 days holiday including bank holidays
On site parking
Pension
Basic health care plan.
Job Type: Full-time
Pay: £23,500.00-£24,000.00 per year
Benefits:
* Company pension
* On-site parking
Education:
* GCSE or equivalent (required)
Experience:
* Microsoft Office: 1 year (required)
* Customer service: 1 year (required)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person