Job overview
The post holder will support the Trust to achieve RTT Performance standards. They will assist in RTT data collection for patients on clinical pathways and carry out data quality checks and data validation to ensure we capture accurate waiting times. The post holder will offer advice and support on RTT rules and support the understanding of the RTT measures and standard. The postholder will assist the Performance Manager with management of the the departments longest waiting patients and other operational actions.
Main duties of the job
The post holder will support the Performance Manager, Directorate Manager and admin and clerical staff in data validation and support the operational team.
This role will support the Directorates of IMPReS Integrated musculoskeletal pain and Rheumatology Service and Haematology Service.
The role will involve daily contact with both clinical, and admin and clerical colleagues across the Directorate.
Training and Support will be provided upon commencing in post.
Working for our organisation
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.
Detailed job description and main responsibilities
Duties and main responsibilities can be seen in the attached job description and person specification.
Person specification
Qualifications
Essential criteria
* NVQ Level 3 or equivalent in Business Admin and/or customer services or equivalent level of working experience
* GCSE Grade C or above in English Language and Math's or equivalent level of literacy and numeracy
Desirable criteria
* ECDL or equivalent Microsoft -application
* NHS RTT E-Learning modules
Experience
Essential criteria
* Extensive use of Microsoft Office including Outlook, word, excel
* Proven ability to work to deadlines
Desirable criteria
* NHS experience in an administrative or clerical environment where RTT is applicable
* Good in-depth working knowledge and operational use of NHS IT systems specifically around patient pathways and RTT rules
Knowledge and Skills
Essential criteria
* Good communication skills ability to liaise with staff at all levels clearly and effectively both on telephone and face to face
* Ability to analyse data problems, to understand their causes and to resolve them
* Ability to prioritise and handle conflicting work demands
Desirable criteria
* Working knowledge of Access policy
* Knowledge of RTT Consultant - lead waiting times guidance
Personal Attributes
Essential criteria
* Ability to work under pressure
* Ability to use initiative in problem solving
* Self-motivated
Desirable criteria
* Flexible to the needs of the service; willing to work as and when necessary