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Front of house supervisor

London
Mitie
Supervisor
Posted: 16 June
The role

Job Overview

As a Security Supervisor, you will be responsible for leading day-to-day security operations, ensuring the safety of people and property while maintaining the highest standards of professionalism. You will manage and develop a team of officers, oversee incident response, and ensure full compliance with all procedures, delivering a seamless and customer-focused security service. Shift Pattern: Monday - Friday. -.

Main Duties

Security & Compliance

  • Ensure team compliance with standard operating procedures and risk assessments
  • Maintain knowledge of emergency, lockdown, and critical incident procedures
  • Challenge suspicious behaviour appropriately
  • Ensure officers follow uniform and equipment standards
  • Complete radio checks as required
  • Report all incidents promptly to Security Control Room
  • Training & Development

  • Deliver refresher training and conduct spot checks
  • Ensure all officers are competent in procedures
  • Supervise and support training for new staff
  • Identify and request additional training needs
  • Mentor and develop team members
  • People Management (HR)

  • Conduct monthly 1:1s with team members
  • Carry out mid-year and end-of-year appraisals
  • Manage return-to-work interviews after sickness
  • Support staff rostering to ensure service coverage
  • Conduct any investigations required.
  • Assist in rostering and plan of security officers.
  • Leadership & Stakeholder Management

  • Lead by example to maintain high service standards
  • Build strong relationships with internal teams and service providers
  • Proactively monitor and manage team performance in key areas (e.g. reception)
  • General Responsibilities

  • Carry out any reasonable management requests
  • Ensure smooth and professional day-to-day team operations
  • What we are looking for

    • A valid SIA License - SG/DS. (CCTV Preferable)
    • Knowledge of HR issues (investigations, grievances, disciplines etc)
    • Excellent written and verbal communication skills.
    • Leadership skills
    • Organise and manage workloads
    • Flexibility and adaptability to change(s)
    • Set standards
    • Enforce Mitie Diversity & Inclusion strategy

    Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

    We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

    When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

    We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

    Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

    We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!

    Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

    We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

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