Do you want to manage and shape the future of TB control efforts in a dynamic Customer Service Centre environment? Are you ready to take on the challenge of overseeing vital operations in the fight against Bovine Tuberculosis?
If so, we would love to hear from you!
APHA is a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, because it helps us be more innovative and make better decisions.
We are dedicated to being an inclusive employer, offering equitable opportunities for all individuals. Our goal is to build a diverse workforce, and we hope to attract applications from all backgrounds and underrepresented groups.
We have an exciting opportunity for a Delivery Manager in the TB Customer Service Centre based in Exeter.
As Delivery Manager, you will be responsible for the day to day leadership and management of the delivery teams within the TB Customer Service Centre managing the resources available to successfully deliver the key targets meeting the needs of policy and end-user customers. You will also be required to create and maintain plans to ensure that the TB Customer Service Centre can respond to any business continuity or disease outbreak situation, working with Team Leaders to ensure that individuals are fully trained to deliver business as usual and outbreak roles.
The role involves a wide range of work including, but not limited to, the following:
* Leading teams to deliver challenging targets within constrained resources.
* Providing a quality service to customers.
* Setting performance targets and managing team performance to achieve results.
* Work allocation and resource management in a complex and busy environment.
This post is primarily focused on the management of Bovine Tuberculosis (TB) processes, including the removal of TB infected animals and covers teams that are predominantly based in Exeter. You will also be working alongside our teams based in Stafford, Worcester and Truro.
Please note that your role may involve overseeing removal of diseased animals to an abattoir, liaising with farmers and their agents over compensation valuations and payments (TB operational Delivery roles only).
Travel will be required to attend training courses and attend the Customer Service Centre sites previously mentioned. You must have a valid driving licence, or be able to call upon suitable alternate means of transport.
#J-18808-Ljbffr