Overview
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on store performance. Hours: 30 hours across 5 days per week, including weekends on a rotation basis.
Who We Are – VodafoneThree: We’re here to build a network the UK can count on – connecting people, places and potential. We believe everyone deserves the same chance to stay connected, and we’re building a future today. We’re creating more than the UK’s best network, helping close the digital divide, empower communities and drive progress. We aim to create a workplace where diverse perspectives are welcomed and everyone feels safe to be themselves. You’ll join a team that genuinely cares about customers and the future we’re building, and you’ll be welcomed, valued and encouraged to bring your whole self to work from day one.
Why VodafoneThree: Join us to be at the heart of change – building responsibly, investing sustainably and creating long-lasting opportunities. We’re shaping a connected nation with substantial investment in 5G and digital infrastructure. Your work will power businesses, services and communities across the country. We move fast because what we’re building matters, and we’re learning as we go.
The Bangor Three Store in Wales is a modern, welcoming retail space offering the latest smartphones, accessories and mobile services. Staff provide expert assistance in a friendly environment, located in Bangor’s town centre. We’re a team-focused store that delivers first-class customer service.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s needs as they enter your store. Your dedication to customer service and knowledge of our products and services will help us achieve high standards and hit sales targets as a team.
Key Responsibilities
* Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
* Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.
* Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for general mobile or network-related enquiries, ensuring a prompt resolution.
Qualifications
It all starts with you. We look for individuals who want to wow customers by showing how technology can transform everyday moments into something extraordinary.
* Customer Focused: A strong passion for delivering exceptional customer service and understanding customer needs.
* Team Collaboration: Ability to work well within a team and contribute to a positive, high-performing environment.
* Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided, so no prior knowledge of our products is required – ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other, and our inclusive culture will support and inspire you daily. We provide a competitive package of pay and benefits that reward hard work while supporting health and well-being.
Benefits
* A free staff handset + unlimited SIM card
* 4.5% employer pension contribution
* Life assurance
* Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
In addition, within retail you will receive:
* A Tastecard membership
* Money to spend with Uber
* Discounts across thousands of retailers, activities, gyms, and health clubs with Perks at Work
* Opportunity to win ‘Three Celebrates’ monthly and annual awards
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays and paid personal days (pro-rata). You can personalise our benefits for you and your family, including discounts, vouchers, a pension plan and more. We support your career through learning and development tools.
Need to Know
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and DEI Networks, we offer reasonable adjustments to help you feel comfortable during the interview process. If you require adjustments or accessibility support, contact your recruiter or email jobs@three.co.uk.
We use AI in parts of our business to boost innovation and efficiency. We value your unique experiences and achievements over CV tweaks. During the interview, demonstrate your knowledge, personality, creativity, and abilities. We’re looking for authenticity.
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