Salary: £29,350 - 29,350 per year Requirements:
* I need candidates who have previously worked on an IT Service Desk.
* Experience with Active Directory is essential.
* Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook is required.
* You should be able to communicate and type in English at a professional level.
* Great problem-solving skills and a proactive mindset are necessary to resolve incidents quickly and efficiently.
* I expect candidates to be educated to GCSE Level or equivalent in Maths and English.
* IT certifications are desirable but not essential, including skills in Vanti, ServiceNow, O365 administration, Active Directory, CompTIA A, ITIL, MCSA, Citrix, MFA, and customer service.
* Knowledge of Outlook, folder file permissions, Wi-Fi/network troubleshooting, and distribution lists is preferred.
Responsibilities:
* I want you to regularly update incidents logged on the Incident Management system and provide end users with technical solutions within Service Level Agreements.
* Proactive communication with customers regarding the status and progress of incidents or requests is crucial.
* When a first-time fix is not possible, I need you to escalate incidents to either 2nd line support or the relevant resolver group.
* It’s important to adhere to incident management procedures and monitor, progress, and resolve incidents while ensuring customer satisfaction through proactive updates and frequent contact.
* I expect you to keep up to date with the current standard procedures and actively maintain and develop your knowledge, skills, and experience through client contact, industry sources, and a formalized training and development plan.
* I ask that you escalate potential service issues to the Shift Leader, Team Leader, Service Desk Manager, or Service Delivery Manager.
* You will be responsible for escalating potential problem issues with Problem and Incident Management and contributing to team meetings.
Technologies:
* Active Directory
* Citrix
* Support
* ITIL
* Network
* ServiceNow
* Office 365
More:
This is a great opportunity for fluent Polish and English speakers to join a large IT organization based in Hampton, Peterborough. You will be part of a sizable team working on the Help Desk, providing IT support. This is a shift-based role, requiring you to work 37.5 hours per week on a rota basis between the hours of 07:00 and 19:00, including one weekend every month. The position will start with a contract, with the potential to become permanent in the future. If you are a charismatic individual seeking a fantastic career opportunity, I encourage you to apply now!
last updated 41 week of 2025