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Job Location
- United Kingdom -- England -- North West England -- Lancashire -- Blackburn
Job Type
Permanent
IT Support Engineer
Blackburn
Up to £32,000 per year
Hours per week, office based Monday to Friday, shift work between 7am and
An IT Support Engineer is required for a manufacturing company, based in Blackburn. A salary of up to £32,000 is on offer DOE.
Reporting to the Group Infrastructure and Support Manager, this role will provide 2nd Line IT Support on Desktop and Application services.
Main Responsibilities
* Being the first point of escalation for the 1st Line Support Team
* Working from a Helpdesk System to resolve tickets, ensuring SLAs and KPIs are met
* Providing enhanced end user desktop support on Desktops, Laptops, IP Phones, Headsets, Monitors, Tills etc
* Analyse diagnose and resolving issues to find permanent fixes
* Create Knowledge Base Articles to increase ticket resolution efficiency
* Produce procedural documentation where required
* Escalating to 3rd Line / Infrastructure Team when appropriate
* Travel to remote sites and overnight stay required when required
* Working on business Infrastructure improvement projects
* Roll Out New Sites and setup hardware / software required
* Assisting Infrastructure with Project work where required
* Troubleshooting Server Related Issues as well as Desktop
* Basic Administration of AD, GPO, DHCP, DNS, Office 365, Sophos AV, Cisco Umbrella, VMware
* Administration of imaging technologies
Client
This is a fantastic opportunity to join a great team in a leading manufacturing company, based in Blackburn, where there will be scope to develop your skills and further your career.
Skills Required
The IT Support will ideally have the following experience:
* Extensive knowledge Windows 10+
* Good Understanding of imaging technologies, such as Auto Pilot - migration from WDS to Auto Pilot and bulk applications rollout
* Good Understanding of Networking fundamentals. Ability to do basic configuration on switches and routers
* Good Understanding of Windows Server 2012- 20129 and all Domain Services (AD, GPO, DHCP, DNS)
* Experience of Administering Exchange Online/ Office 365
* Good Experience of WDS and WSUS, configuration and management.
Location
Blackburn Office based.
Commute from Preston, Wigan, Liverpool
Hours
Monday to Friday - hours per week
Salary / Benefits
Up to £32,000 + benefits
- Pension
- 25 days annual leave plus bank holidays
- Flexible working / shift working between 7am and
- Christmas close down!
To Apply
Please email yourCVthrough Giselle Whitton in strict confidence or call on 01494 541879 to discuss the role in more detail.
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