Vertu BMW Bridgwater
Join a prestigious brand. Build meaningful customer relationships. Drive a rewarding career.
At Vertu BMW Bridgwater, we’re proud of our reputation for exceptional customer service and our strong, supportive team. We’re now looking for a Service Advisor to join our well-established and high-performing dealership.
What we offer
* £31,597 basic salary
* 44-hour working week
* 1 in 4 Saturdays (8am–3pm)
* 25 days holiday rising with service + bank holidays
* Access to a rewarding online benefits platform (cashback and retail discounts)
* Preferential service rates
* Colleague purchase scheme
* Share incentive scheme
* Pension
* Enhanced maternity & paternity benefits
As one of the UK’s leading motor retailers, we are committed to investing in our people. You’ll benefit from ongoing training, development and clear opportunities to progress your career.
About the role
As a Service Advisor, you’ll be at the heart of our customer experience. This is more than just a service role – it’s about building trust, creating relationships and delivering a seamless journey from start to finish.
You’ll:
* Act as the key point of contact between the customer and workshop
* Manage customer expectations and keep them updated throughout their vehicle’s service or repair
* Identify opportunities to offer additional products and services
* Follow up to ensure complete customer satisfaction
About you
We’re looking for someone who thrives in a fast-paced environment and takes pride in delivering outstanding service.
You will have:
* Previous customer-facing experience (essential)
* Strong communication and relationship-building skills
* A proactive approach with the ability to meet targets and deadlines
* A genuine passion for delivering an excellent customer experience
Experience as a Service Advisor would be an advantage, but it’s not essential – we’re more interested in your attitude, drive and commitment to customer care.
Successful applicants will be subject to pre-employment checks, including employment history, address verification, credit history and a criminal record check.
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