Job Description
- Heartwood Collection
Operations Manager: About the Role
We're offering an exciting opportunity for a driven and commercially astute Operations Manager to join the Heartwood Collection leadership team.We're looking for a hands-on, entrepreneurial operator who thrives in hospitality and delivers results through people, pace, and performance. You'll be someone who acts like an owner, spotting opportunities, solving problems fast, and driving momentum across every site you lead.
Ideally based to cover a region that spans from South Buckinghamshire to Staffordshire, and reporting to the Operations Director, you'll take full accountability for the P&L performance of your region. You'll partner closely with your Area Chef and General Managers to deliver exceptional guest experiences, grow sales, and maximise profitability, all while developing capable, motivated teams who love what they do. This would be a Maternity cover contract in the first instance, with the option to review to a permanent role at the end of the contract.
Operations Manager: Key Responsibilities
1. Lead and inspire your regional teams to achieve excellence in guest experience, operational standards, and financial performance.
2. Act with ownership and urgency, turning insight into action and delivering results through decisive, pragmatic leadership.
3. Drive commercial performance through sma...