Salary: £25,000 - 30,000 per year Requirements: Experience of working on an IT Service Desk Proficient in Office 365 Knowledge of Microsoft Windows 11, 12 Experience with Microsoft Exchange / Active Directory administration Familiarity with MAC OS Understanding of WAN/LAN Router/Switches Experience with back-up software (Hycu) Knowledge of broadband and Wi-Fi technologies Experience with mobile devices (Android & Apple) Understanding of networking concepts Knowledge of cyber security 5 Year checkable work history, with no unaccountable gaps Valid UK Driving license Valid Passport Excellent business English verbal and written communication skills in all forms Ability to work under tight time frames Self-motivated, independent and resourceful Strong problem solver MCTS Windows 7 & 10 (Desirable) Nutanix Data Centre Experience (Desirable) MCTS Windows Server 2008 (Desirable) ITIL/Prince 2 Foundation (Desirable) Responsibilities: Logging support calls via telephone and email Resolving 1st line incidents and requests Effective ticket management and tracking using the Service Cloud ticket logging system Ensuring all tickets are categorized to correct standards Following internal processes for assigning tickets to the correct department or individuals Ensuring all tickets are resolved to a high level of customer satisfaction Providing regular feedback to customers regarding the status of their tickets Facilitating exceptional communication between the service desk, end users, and resolver groups Proactive management of tickets raised with 3rd party resolver groups Meeting and exceeding customer specific service level agreements (SLAs) Providing prompt escalation to 3rd Line Support / Problem Management team as required Utilizing various remote takeover tools when necessary Following internal processes for assigning tickets to the correct department or individuals Adhering to security admin and information security processes, including escalations and notifications where appropriate Working with Vonage cloud-based phone system Providing training to customers and employees on software/websites (face-to-face and on the phone) Troubleshooting issues with Apple and Android products, laptops, desktops, and tablets Troubleshooting issues on PCs, EPOS terminals, and printers within the building Technologies: Active Directory Android Cloud Support ITIL LAN Mobile Nutanix Office 365 Security Windows More: We are a dynamic company located in the Slough area, seeking an IT Support Analyst to join our team. This is an on-site role where you will be an integral part of our service desk operation. We offer a collaborative environment focused on customer service and excellence, where your contributions will directly impact our client satisfaction. Join us to be part of a professional team dedicated to providing top-notch IT support. last updated 19 week of 2026