Job Description
One of our key infrastructure businesses with a HQ in Newcastle are looking to bring on a IT Service Delivery Manager as part of their core IT Ops Function.
You will be involved in running a national team of service desk engineers alongside planning and delivery of their IT service across the group.
The role is 4 days on site your main location will be Newcastle but there will be national travel required on occasion.
Key responsibilities:
* Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service.
* Professionally and effectively represent Group IT to both the internal business and to all IT third party vendors and suppliers.
* Build, develop and maintain successful, long-term relationships with as well as with Group IT senior management.
* Understand and identify business challenges and develop strategies and solutions to deliver added value to the business.
* Develop, own, chair and facilitate regular Service Reviews with the business and suppliers in accordance with relevant service level agreements and business priorities.
* Supports budget related conversations on different levels.
* Monitor supplier and IT service delivery performance and liaise with managers and customers to ensure service level agreements are met.
* Develop and maintain continuous service improvement plans.
Experience required:
* Experience within a similar role
* Experience managing major incidents and escalations
* Ability to work in a fast-paced environment
* Excellent knowledge of ITIL processes
* Experience working with Microsoft technologies
Benefits include:
* Pension Scheme
* Hybrid working
* Company Bonus
* Travel Benefits