Job Description
We are currently looking for an experienced Customer Service Advisor to join one of our campaigns for a leading, Premium Car Manufacturer.
Your responsibilities:
* Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do.
* Handle all customer interactions in a prompt, professional and knowledgeable manner.
* Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.
* Provide a value add service that enhances the customer experience and builds our brand and service reputation.
* Capture, maintain and ensure quality of customer data.
* In emergency situations you will correspond with rescue workers.
* Highlight and escalate issues as necessary.
Qualifications
What distinguishes you?
* Candidates will have significant experience of working in a busy customer service environment within the automotive, hospitality, travel/leisure or emergency service sectors.
* Previous experience of working in a Customer Contact Centre environment providing excellence in service to the customer would be an advantage.
* A passion for delivering first class customer service.
* Excellent verbal and written communication skills
* Good social and interpersonal skills, personable with strong emotional intelligence.
* Good listening skills.
* Excellent problem solving skills.
* Quality focused with attention to detail.
* A warm, helpful and positive approach.
* Dynamic, proactive, confident, self-motivated and driven to succeed.
* Premium Brand Attitude
* High affinity for a premium car manufacturer, automobile industry and future technologies
* Technical understanding and proficient computer literacy
* Interest in innovative communication media
* Stress resistance in emergency situations
* High degree of reliability, teamwork skills and flexibility
* Able to respond to customers from different countries
* Geographical and traffic regulation knowledge would be an advantage
* Flexibility in hours of work/shift patterns.
Additional Information
Operational Hours: 7-day shift operation:
* 7-day operation – 08:30 -20:30
* Full Time Opportunities